Question about by Barclays loan through Magnet kitchens

henryscat

Hi - I wonder if any one can help?

We bought a magnet kitchen and it was fitted in January of this year.

We paid for it using a deposit and a loan arranged by Magnet with Barclays personal finance.

There is a 'payment holiday' of 9 months at the start from the date of delivery after which they would commence their (rather exorbitant) interest charges if we didn't pay off in full before then.

So we decided to pay it off, but Barclays say Magnet haven't informed them that the kitchen has been delivered yet, so we can't pay as Barclays say theres no account to pay yet.

The kitchen was delivered (and fitted by our own work men, not Magnet) in January.

So what happens now? - do I have to keep hassling Magnet to charge me? Can they suddenly decide I've had my 9 months payment holiday even though I haven't been able to pay it off in that time or been notified of it coming to an end?

I hope that makes sense to someone!

Thanks in advance for any advice.

Trimblina

Hi there,

I work for Magnet and will try and help you resolve this.

Please send me your full name, details of which kitchen you bought from which store and we will look into it for you.

magnet@brazenpr.com

Kind regards

Emma