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Pls help re: Debt collection agency
mumusingsite
Posts: 2 Newbie
Hi, We have been with aol broadband for approx 8 years, and cancelled almost 2 years ago. We have since moved house twice (once whilst still being with aol), so they had our previous new address as broadband was transferred. I cancelled aol broadband approx 2 years ago to go with bt, and as far as I am aware do not owe them a penny. However a couple of weeks ago a letter from a DCA was sent to one of our previous addresses demanding £39 for aol. I rang and told them I didnt owe anything, and they have now sent another demand for £129 (adding on solicitor fees and court fees!). I am clueless as to what to do, I don't think i should pay them anything as the letter doesnt state what its for etc, but I don't want the amount to keep escalating like this each time as I cannot afford to pay this. Please, please has anyone got any advice as to what I can do? many thanks.
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Comments
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I would always write to them - don't talk to anyone like that on the phone, then you have written proof of what was 'said'. that's just me, but I'm sure that someone who is better qualified will be along soon to advise you.
Good luck. x0 -
This is not uncommon for both AOL and Sky for some reason.
Do you have any proof of cancellation, final bills, confirmation from AOL, was it a transfer by a MAC code?
Send the prove it letter to the DCA. http://forums.moneysavingexpert.com/showpost.html?p=11570893&postcount=2
They cannot add-on charges to the debt, if they goto court the fee is £75 but if they have not provided proof you owe the money and they goto court put in your defence as they never provided proof even after you asked them.Although no trees were harmed during the creation of this post, a large number of electrons were greatly inconvenienced.
There are two ways of constructing a software design: One way is to make it so simple that there are obviously no deficiencies, and the other way is to make it so complicated that there are no obvious deficiencies0 -
Many thanks for your replies, I have now printed off and filled in the template letter. I have no proof from aol, or anything in writing, but they did have to provide me with a MAC code in order for me to change to BT. I will send off this letter and keep my fingers crossed, I just hope I don't receive another one demanding an even higher amount!0
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