Grab something for nothing (or more or less) at Secret Sales !!

Missconduct

princesswoo wrote: »

Im still waiting for some of my items to be delivered, have tried emailing, no response, no refunds either, also bought DF a pair of trainers from the k-swiss sale and they were due on friday but there a no show as well, really wanted them asap too.

A little frustrating that they dont reply to their emails.

Is it Secret Sales that you are referring to? If so, when you say you've e-mailed them, have you sent them a message from their website? Just that I've always received a response from them when contacting them this way and very quickly too (either same day or following day usually).

pretzelnut

Jasandjules wrote: »

Is it Secret Sales that you are referring to? If so, when you say you've e-mailed them, have you sent them a message from their website? Just that I've always received a response from them when contacting them this way and very quickly too (either same day or following day usually).

yes im reffering to secret sales.

I have contacted them 4 times now using there contact us form and not a single reply, ive checked my spam folder to and nothing.

Missconduct

princesswoo wrote: »

yes im reffering to secret sales.

I have contacted them 4 times now using there contact us form and not a single reply, ive checked my spam folder to and nothing.

Oh. That is strange then. As I say, I've always had a response, even when I'm cancelling an order before its been dispatched (which I've done quite a few times).

mmmkbb

*Jelly_Tots* wrote: »

(Sorry if anyone has opened this thinking there is another voucher to use at secret sales but.......).
To anyone who bought the cutlery sets which worked out £3.50 a set: Has anyone's gone rusty in the dishwasher already ????? Mine have only been washed once or twice and they have rust spots. Yes, they were cheap, but they have 'Luminarc' on the back (reputable company ?) so shouldn't rust ! Couldn't believe it.

i got the same set as you, and the quality of this cutlery is really laughable , oh well it only cost me £3.50

planning to use it once then throw away

*Jelly_Tots*

mmmkbb wrote: »

i got the same set as you, and the quality of this cutlery is really laughable , oh well it only cost me £3.50

planning to use it once then throw away

I agree - couldn't bothered to faff about sending them back but will be more wary in future of the quoted RRP on this site. Would have been so disappointed if I'd paid full price.

auntymabel

mmmkbb wrote: »

i got the same set as you, and the quality of this cutlery is really laughable , oh well it only cost me £3.50

planning to use it once then throw away

My set has been ok so far, though I don't have dishwasher. I wouldn't say it was the quality you would expect from Luminarc although I wasn't expecting much tbh. It doesn't seem as strong as usual but no sharp edges which is what I've found with a previous cutlery 'bargain' but I expect to get quite bit of use from it.

pretzelnut

Well i finally recieved my items, and i agree that the quality is NOT up to the RRP.

On a similar note i ordered some trainers from the k-swiss sale and used £20 worth of refferals vouchers to pay towards the cost, leaving me £30 to pay, i ordered them on the 28th april , they were due to be here on the 17th May but only arrived today the 26th, and they are the wrong colour, they sent me black instead of white, and they are not up to the quality i expeted as my DF is a big k-swiss addict and he says these are 2nds. (we saw better fakes at the bazaar in turkey)

Im sending them back but at my own expense, black trainers are no good to DF.

I wont be buying anything from them again their delivery times are ridiculous. They dont actually buy the stock in until, that particular sale has finished, and according to them, what held my trainers despatch up, was that their supplier had trouble getting them sent to secret sales, did they apologise, no. Just told me to be patient, that was after waiting 96 hours for a response to an email that they said would be answered within 24 hours.

Im not normally one to moan, I usually take stff like this on the chin, chalk it up to experience, and move on but this has been one of the worst shopping experiences I have ever had. So i just wanted to warn others of it.

Missconduct

princesswoo wrote: »

Im sending them back but at my own expense, black trainers are no good to DF.

If what they've sent you doesn't match what you ordered, then you should not incur the cost of return - it's breach of contract. E-mail them (again) and tell them you are returning them and why, and request that the cost of return postage be reimbursed. Whenever I've had to do this, whilst I don't always get an e-mail agreeing that they'll reimburse the postage, I have received a cheque in the post to cover it (twice now), so they've dealt with it.

K1ttycat

I ordered 3 items with the £10 off £30 voucher and my first item, an ice jewellry necklace came yesterday. Very pleased with it and I can't wait to wear it! Just waiting for a ring (the large turquoise one from the Indian designer who is really based in NYC - looked it up before ordering!) and some make-up/foundation.

What a shame regarding the cutlery and the shoes...never had a problem with them and I've been shopping there (perhaps a bit too much!) since they started.

On another note I noticed they took the clearance section off....boo hoo!

Missconduct

K1ttycat wrote: »

What a shame regarding the cutlery and the shoes...never had a problem with them and I've been shopping there (perhaps a bit too much!) since they started.

Agreed. Any problems I've had have always been resolved to my satisfaction (although I do have an issue to take up with them now - I ordered a set of four mugs, when they arrived, two of them were broken, I e-mailed them to advise them of this and they have responded to say that as two of the four were broken, they will refund me half the price I paid! Never heard anything so ridiculous. I'm sure the intended recipient of the set will rest assured knowing that I only paid half price for two broken and two OK mugs - won't be accepting that proposal!)