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LolStevo
Posts: 548 Forumite
Well i sent my 1st letter to Natwest re refunding charges, one to my branch manager and one to customer relations, i have received 2 letters back?!!?
One from customer relations saying there is nothing they will do re charges are fair etc, and the other from my branch saying they think they are fair but will refund £180 which is a third of the charges i am claiming for!
What road should i take?!!?!? Thanks xx
One from customer relations saying there is nothing they will do re charges are fair etc, and the other from my branch saying they think they are fair but will refund £180 which is a third of the charges i am claiming for!
What road should i take?!!?!? Thanks xx
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Comments
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Tell them you will accept the £180 BUT you will continue to reclaim the rest! They will back down!
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So what do i put in my letter? Do i just put thanks for your letter etc i will accept the £180 but will also be following the claim for the rest? Will they still pay up fully or is it worth just replying with its not good enough? x0
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think theres a thread in here that gives step by step? Good luck with it!Nerd no 109 Long haulers supporters DFW #1! Even in the darkest moments, love and hope are always possible.0
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No no no ... dont accept anything other than the full amount!!!!!!!
I'm presuming you are already claiming using the templates from this site
http://www.consumeractiongroup.co.uk/forum/
If not, read fully what to do, they help you every step of the way, but whatever you do DO NOT AGREE TO ANYTHING OTHER THAT THE LOT.
HTH0 -
right ok! but you know the template letter from cag the LBA, that starts with "dissapointed i havnt heard from you" but i ave so do i change that?0
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