Boden Return policy re discount given

scottishminnie

If this isn't the best place to post this feel free to move as I wasn't sure.

I ordered some goods from Boden with the benefit of a 15% off code (one time only use). Unfortunately one of the items is almost perfect apart from the colour. My question is "if I return it and ask for an exchange in the same size just a different colour will I still benefit from the previous discount or will it be marked at full price?"

It would also be better in the smaller size however I'm guessing that if I ask for an exchange in a size smaller and different colour they won't entertain the discount so I can live with the sizing, just not the colour.

Just wondering if anyopne has experience of similar situation?

Thanks

maman

Can't say I've had exactly the same experience but I have found Boden staff to be very obliging and well trained. I should call them and ask.

Finch

I did this myself recently, and had no trouble at all!

scottishminnie

Thank you both. I've also had an email with an 11% off offer so worst case scenario I could have ordered the replacement using that code.