Can't download programs

fpcat

Hi everyone. I'm having trouble downloading things like Malwarebytes and Cclean on my friend's PC. When I try I get the 'Do you want to save' message, click yes, and that's it. There's no option to run instead of save, and no asking where to save etc., and nothing gets saved or downloaded. She has Vista, and Norton, runs Firefox and has no idea about computers at all. Is the lack of ability to download likely to be security settings or some sort of virus/trojan on her PC? I will save a copy of MWB onto a memory stick, but any advise you could give before I go over to her again would be appreciated. Many thanks, Fred

james99_2

go to tools >> option General and see the path here "Save file to"

[Deleted User]

hi,

james99 wrote: »

go to tools >> option General and see the path here "Save file to"

also, if you have 'show download window when downloading file' ticked, when you click save, it will download file and run virus scan, then double click file in download box for it to run, but there will also be a copy of the file in the 'save file to' destination.

fpcat

Thanks James and Frugal, I use IE8 myself and looking for solutions in Firefox, when my friend hates me changing anything, is fraught to say the least. I'll check both of these when next I'm there. I may find we have 6 or so copies of both MWB and Ccleaner downloaded now!

[Deleted User]

Hi,

yes, once you find where the download route ends, here's a bit more reading for you.