Sterling House bikes

Shokami

Has anyone else had problems with this company. Ordered a bike for my 16yr old. It arrived and seemed ok, but a week later he complained that the back tyre was rubbing on the forks. When we examined the bike, the bottom strut, between the pedals and the gear assembly, was a different length on each side, so the wheel sits at an angle, hence the rubbing. Phoned S.H., were very sorry, and would organize a replacement. When the replacement arrived, the delivery driver would take the faulty bike back. We were told on Tues that it would arrive on Fri or Mon - it didn't. 2 more phone calls on an 0870 number (no alternative on saynoto0870), of about 20 mins+ each, speaking to a different person each time, and told it would arrive today, guess what, it didn't. Nor did the phone call back, or the email we were promised! Suppose I'll be making another expensive phone call tomorrow!

Shokami

sorry, just realised that this may be the wrong forum for this post. Please don't shout at me, this is only my second post. MSN please feel free to move it

yorkshirepudding_4

we have had a lot of problems with this company but i would still recommend them, and the bikes themselves. whenever we've had an issue to sorted out we email jamiem@sterlinghouse.co.uk and he always gets things sorted

outofdate_2

I have bought a couple of bikes and a scooter from them. You don't always get the model you have ordered, but what they send is an upgrade and even more of a bargain. I had a problem with one of the bikes (wrong size pedals) and they sorted it pretty efficiently.
The 0870 number is annoying though.
Hope you get it sorted soon

satan666wayne

free number for stirling house i just emailed them and ask for it.
0800 093 0056

my email

Hi
I wish to place an order for 4 bikes over the phone but i am unable to contact you on your 0870 number as premium rate numbers are blocked from my phone.
Please can you supply me with your geographical number?
kind regards
Wayne

satan666wayne

I have just had a quick look on saynoto0870 and the number is on already.

Just a tip about saynoto0870 if you can't find the number scrol down on the search page and click LIST UNVERIFIED ENTRIES,
You will find los more numbers.

Hope this helps
wayne

pww2004

Used these last year. AS OP said, they upgraded bike as the one ordered was not available. Our local bike repair place checked the bike for £10 (brakes, cables, wheel alignment and so on)giving an excellent full suspension bike for £70.Would recommened providing you are happy to assemble the bike or have someone who can check it for you

meandmy2kids

hi there
can any 1 tell me what the delivery time is like for sterling house

Sarahsaver

I have had 4 bikes from them and always found them to be excellent.
I received them within a week of placing the orders.

spud30

Oh I'm so tempted.

Do they always have the BOGOF offer on?

My daughter has outgrown her bike, and my son had his stolen a few weeks ago.

princess

My nephews just got the 2 x SM24bikes for £99 and are really pleased. They look like fine bikes and at that price it wont matter if they dont last forever.
http://www.sterlinghouse.co.uk/