Finally found courage to call csa :-)

jacob0902

well just an update really...

I am the nrp to cut a long story short... our son lives with dad.. I have always paid csa (and so i should) apparently i was assessed years ago at nil but i countinued to pay ex direct into bank until son came to live with me. After months of ex refusing to transfer benefits over to me for son I contacted agencies and had benefits paid to me.

Ex then look me to court over residency (which was hell in itself) son went back to live with ex.

ex has recently gone to csa which i was angry about as if he had spoken to me I would have happily paid towards son as i have done in the past. I think after the court case it was just a topic that wasn't discussed.

Anyway... I had a call from csa few weeks ago to say ex was claiming again but as the case was still open i would be assesed under old rules.. i am aware that this benefits some but new rules are better for me. Ex was also trying to back date claim to before son when back to live there, I have proof of this which i intend to send them.

After weeks of worry and I wanted to get my facts right I finally found the courage to call them today. I explained that son was living with me and ex should have told them about this, i am happy to provide all the details they need but feel that i should be assessed under new rules. The person from the agency agreed with me :eek: and said that i needed to send a copy of the benefits that were paid in my name.. they would also chase this up.

now, i am a positive person by nature but after reading all the stories on these boards i am worried that they will try and get out of changing me to new rules by saying i had nil assessment or something.

I am not one of these people who tries to dodge the system im too honest for that (sometimes to my own detriment, but hey i sleep at night) i just want to be assessed in a fair way..

Any advice welcome

borders_dude

Good luck with dealing with the CSA.

The CSA is commonly known to be not fit for purpose, and by default this also means the staff are unfit for purpose.

Ive had a lot of issues with the CSA but there have also been some helpful people who have progressed things etc;

The CSA generally means lots of ups and downs.

Kimitatsu

borders_dude wrote: »

The CSA is commonly known to be not fit for purpose, and by default this also means the staff are unfit for purpose.

You may as well just put this in your signature BD because I think every thread you reply to has this phrase in it.............

OP, if I were you I would write to the CSA via recorded delivery confirming the details of the telephone call and asking them to transfer the claim over to CS2 due to the break in care.

AnxiousMum

Beat me to it Kimitatsu - I think BD's very detrimental to those employees who are working in a system that might possibly need overhauling, but they are simply working people doing a job and hopefully can benefit children along the line.