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Credit Services Association
MarkWatson
Posts: 113 Forumite
If anyone has had problems with a debt collection service and wishes to pursue a complaint about their behaviour through the Credit Services Association (www.csa-uk.com/) can I warn you that this is just about the most inept organisation I have ever come across.
I brought a complaint to this organisation about one of its debt collecting members three months ago (the company were aggressively pursuing my elderly father-in-law for a debt he did not owe and for which they could produce no original bill). For three months this organisation (the CSA) sat on my complaint, failed to follow up and require their member to respond to me, failed repeatedly to acknowledge or respond to any of my emails I send them and then failed to actually address the complaint I originally brought to them.
This is an organisation that exists because it is paid for by its debt collecting company members. My whole experience with them has left me with the very strong suspicion that they will do absolutely nothing to harm their relationship with the companies that pay for their own existence.
In terms of the CSA being an even handed and independent ombudsman, they are absolutely nothing of the sort. Avoid!
I brought a complaint to this organisation about one of its debt collecting members three months ago (the company were aggressively pursuing my elderly father-in-law for a debt he did not owe and for which they could produce no original bill). For three months this organisation (the CSA) sat on my complaint, failed to follow up and require their member to respond to me, failed repeatedly to acknowledge or respond to any of my emails I send them and then failed to actually address the complaint I originally brought to them.
This is an organisation that exists because it is paid for by its debt collecting company members. My whole experience with them has left me with the very strong suspicion that they will do absolutely nothing to harm their relationship with the companies that pay for their own existence.
In terms of the CSA being an even handed and independent ombudsman, they are absolutely nothing of the sort. Avoid!
1
Comments
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PROUD TO BE DEALING WITH MY DEBT NERD #869
DFD 5/1/16Numpty,Not sure why but I'm crying
. Of all the peeps on this board you're the kindest & most supportive of all & I'm :mad: & 
for you all at the same time . Wish I was there to give you a big :grouphug: & emergency hobnobs
xx0 -
I had alook around their website some time ago, i've not read anything good about them on the forum.Although no trees were harmed during the creation of this post, a large number of electrons were greatly inconvenienced.
There are two ways of constructing a software design: One way is to make it so simple that there are obviously no deficiencies, and the other way is to make it so complicated that there are no obvious deficiencies0 -
Thanks v much Numpty Monkey.0
:A
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