Just gone backwards

lil'H

Can't believe it, my budget allows £36 for my mobile phone, which gives me 750 Xnet anytime calls and 750 text. Checked my bill online and for 21st July it is £65!!!!! :eek: Looked at itemised section and yes it looks like i've gone over my allowance but they've put all calls on the itemised section are listed as fully inclusive. Emailed them but think it's error on bill as opposed to error in charge. Was so excited about saving this month to pay credit card, and now I've got to cut back to pay on bill. Sorry to vent know there is nothing any of you can do and it's my own fault but I do feel better now!

lil'H
:mad:

chequemate_2

It wouldn't happen to be O2 would it? I had a similar situation with them 2 consecutive months and ended up binning them for T mobile Flext tariff instead. £25 for upto £180 of credit to use as you please with texts or X network minutes.

First post for me by the way! :T

Look out for my dilemma shortly

lil'H

Welcome chequemate! Feel honoured your first bill is in response to me!:rotfl:

Yes it is O2, not happy, what happened with yours, did you manage to get any off the bill?

Look forward to hearing your situation sure you'll lots of support on here.:T

lil'h
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pyrorus

O" have done that to me. Ive argued with them on it and sometimes they have reduced it others not. They seem to like to try and charge you for your free items in the hope you don't notice.

I gett 500 texts free a month. One month I used 464 and got a bill asking for the full amount, That was soon reduced.

TBH they have gotten worse over the last few months and im now at the point of swapping networks and I don't care what they offer me as I know they will just try and con me once Im tied into a contract again.

The best Ive found at the moment is Orange. there giving 1750 free texts and 400 anytime/x network mintes free each month for £30 pounds.

Rus

chequemate_2

O2 weren't very helpful and i pretty much had to like it or lump it, so i paid it. and then cancelled my contract. I actually had 2 phones on O2 so at the end of the day they lost out more than me.

Maybe if you put up a fight and threaten to leave they might do something more helpful with you. You might have use your charm to get anywhere though!

pyrorus

chequemate wrote:

O2 weren't very helpful and i pretty much had to like it or lump it, so i paid it. and then cancelled my contract. I actually had 2 phones on O2 so at the end of the day they lost out more than me.

Maybe if you put up a fight and threaten to leave they might do something more helpful with you. You might have use your charm to get anywhere though!

Tb honest the package Im on isnt the best and by switching to orage Ill be saving money as Ill get more X network and more texts. (And i get to use the orange wednesdays at the cinema so a further saving)

Them fiddling the bill is just the tip of the iceberg. I only went with them originally because My mates were all with them and it worked out cheaper the call the same mobile network.

Rus

linniestorm

Sorry to hear about that lil'H, funnily enough, I had exactly the opposite experience to you and chequemate. Just come back to O2 after 18 months because Tmobile were dire with me and did much the same as O2 have done to you. I never had any problems the 12 previous months I was with O2!! Funny how that happens though, eh!

lil'H

UPDATE!

OK spoke to O2, basically only the first 5 pages of my bill had come up online, they managed to get me the other two pages, which sure enough show my bill amount as being accurate (2 £10 calls as a result of me not having checked my remaining minute allowances). So obviously it is a fair bill.

Have a plan though! Just remembered thoguh I have £48.64 in my paypal account which I'd left in for emergency, :j well guess it's time to bring it out! That will cover the £30 extra on bill, and the extra £18 going off credit card. Just got to wait for my mate to send £1.50 through to it so that I don't have to pay the 25p charge to withdraw!

Feel better now, waste of money but at least i'm still on target with the budget!

lil'H
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