Why won't they put it in writing??

SouthernBellE*

Hi, I'm sorry if this is in the wrong place, thought about posting in praise,vents & rants but they're scaaarrry! :eek::rotfl:

Problem with Virgin Media. 2007 they gave me a deal to stay with them. The deal was never honoured and I had previously written 2 letters & countless calls that were ignored.(never sent be rec post or kept copies tho)

Decided to send another letter in JAN listing all complaints & requesting they send a written response to explain each of these complaints.

They sent a letter acknowledging reciept dated 29.1.10 (complaint would be dealt with within 14 days!)
Waited...Nothing!....Sent 2 e-mails...nothing...3rd email....:mad:!!!

Finally had a call on 26th feb (fri night) claiming they sent me a letter 3.2.10 but the gist was denial of the deal, no refund,NO RECORDING OF OFFER:mad:
(how convenient!)
MONDAY 1st MARCH
Phoned back, cancelled all services..wanted to offer deal to stay. :rotfl:

call from Virgin 3.3.10 ...Wanted to offer a deal to stay:D.
Call from Virgin 5.3.10 ...Wanted to offer a deal to stay.:D
Call from Virgin 8.3.10 ...Wanted to offer a deal to stay.:D
Call from Virgin 9.3.10 ...Wanted to offer a deal to stay.:D:D

On all calls, I asked for a copy of the letter they claim to have sent in feb,
answering my complaints & all promised a copy.

10.3.10 I e-mailed Virgin firmly explaining that I WANTED THE LETTER!

11.3.10 Call from Virgin, a man very angry with his own customer services, the complaint had only just got to him & he could have sorted it all out!!

Too late...I've got a new contract, nothing he could do now but close the complaint.

FINE, BUT I WANT THE B!!!!! letter.

All this hassle, I'm out of pocket because no written or recorded proof AND I know the excuses are BS!!!!

Is this why they won't answer in writing? Written proof of B'S!!!.

How do I get the letter without the brush off?



Sorry for rant & long post & move it if needed.......I'll be brave!