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what would you do? beware pregnant upset lady!
funkyfish586
Posts: 553 Forumite
Hi all, im having a bad day & am really upset i posted on here last night about Payplan & that im having loads of problems with them. We have been in a dmp since just before christmas & we sent token payments out in january & started paying payplan directly in feb & march. Due to an error on there system the finacial statements were only sent out on the 3rd of March egg have accepted, MBNA rejected & waiting for various others. I checked just a bank yesterday & was shocked to find that they havent paid the creditors the right amount but sent them £274 instead of the £319 we pay them.I have just been on the phone to payplan & the full extent of the mess up was revealed.
They sent all the creditors £46 less by mistake, i was a bit upset & he didnt even appologise just said they will send it soon & then i queried why our February payment isnt showing & they didnt send anything to our creditors in February at all, its just been sat in the payplan system. I just feel really stressed by it all & im upset as im constantly having to phone them to see whats going on. I know payplan normally have a really good reputation but im really upset. What should i do? becuase of the missed payments in February we received 12 missed payment fines, but im not sure if we would have received this anyway
x
"Knowledge is knowing that a tomato is a fruit, but Wisdom is knowing not to put it in a fruit salad."
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Comments
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Morning Funky
What a nightmare!!! I think I would phone them back, and ask to speak to a Supervisor, and you want it sorted NOW. Try to be calm but assertive and take the guys name, this should not have happened and its not in the least helpfel. Are they sending February's payment now (I mean to-day). try to get this all confirmed and wee apology would not go amiss, and you will start to feel better. Keep posting and let us know how you get on.More than Two Years in
Doing it the Niddy way:j:j:j0 -
thanks ddp he said he would sort it all out & going forward the full £319 will go to creditors. I guess i should have asked when. The other half is going to phone them after lunch and ask all the questions i didnt lol. im feeling a little better now, i was just upset that it isnt running smoothly for us like i have read so many other posts have x"Knowledge is knowing that a tomato is a fruit, but Wisdom is knowing not to put it in a fruit salad."0
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