'Technical' issues on CS2

Loopy_Girl

Has anyone ever got a call from the CSA stating that there are 'technical issues' on your case which isn't the PWC or NRP fault (the reason I was given was they were trying to do a payment schedule for NRP and it jus crashed) and it's been referred to the 'technical department' but they can't give you a timescale?

Apparantly this happens to random cases so my case could be in a pile of 'hundreds, even thousands Miss LG'....clearly this went down well with me!!

I'm so disappointed as everything seemed to be going reasonable well (save for a few hiccups which I was willing to forgive and forget about) so am just wondering of anyone else has had this and if so how long it took to be sorted..

I know I should be going down the MP route probably I have personal stuff going on next week which will make it difficult

kelloggs36

May mean it has to go clerical now.

Debicj

I was told this and they kept fobbing me off for ages. Eventually, I requested that the case go clerical if their computer system couldn't cope with it. Try putting in a complaint about the delay. Every time I complain officially, they seem to buck their ideas up a bit. Once the case was clerical things seemed to happen a bit quicker, provided I made regular phone calls to remind them I was waiting!

Loopy_Girl

kelloggs36 wrote: »

May mean it has to go clerical now.

*sigh* I know...this is what I am trying to avoid.....arrrghhh it's so annoying - so close yet so far!!! They had an assessment done and dusted in 4 weeks - I just about dropped the phone in shock (CS1 would be about 4 months - minimum!!) and then this.

Just my ruddy luck!!!:eek:

CSA_Debt_Bod

It may just be 'technically stuck', Loopy Girl. This means the system has a problem with running a task (like running a schedule as you describe) and the case is transferred temporarily to a special team who do their best to 'recover' the case and put right the technical issues that caused the problem.

Often the case is then returned to the original team that were dealing with it within a week or two, and there are no further problems. Hope this is how it goes in your case!

gratefulforhelp_2

This happened to my case, it got Technically stuck, and after waiting forever, I has to ask for it to "go clerical". Hope that doesn't happen to you.

borders_dude

Loopy_Girl wrote: »

Has anyone ever got a call from the CSA stating that there are 'technical issues' on your case which isn't the PWC or NRP fault (the reason I was given was they were trying to do a payment schedule for NRP and it jus crashed) and it's been referred to the 'technical department' but they can't give you a timescale?

Apparantly this happens to random cases so my case could be in a pile of 'hundreds, even thousands Miss LG'....clearly this went down well with me!!

I'm so disappointed as everything seemed to be going reasonable well (save for a few hiccups which I was willing to forgive and forget about) so am just wondering of anyone else has had this and if so how long it took to be sorted..

I know I should be going down the MP route probably I have personal stuff going on next week which will make it difficult

Yet another case of the CSA being unfit for purpose, that includes the systems in place, the organisation as a whole and the staff themseleves being unfit for purpose.

kelloggs36

The IT has always been unfit for purpose.

CSA_Help

kelloggs36 wrote: »

May mean it has to go clerical now.

Sorry meant to quote

LG be prepared to make plenty of phone calls due to things not being correct .What office is dealing with your case ?

borders_dude

kelloggs36 wrote: »

The IT has always been unfit for purpose.

Ive also thought the same about the staff.

kelloggs36

Personally I would not say that of myself - I got many cases sorted and never had any complaints made about me - in fact I know I helped many people.