NCO & Orange

monkeymadgic

Can anybody help??

I was an Orange customer until January 2009. In October 2008 I missed a DD payment due to me changing my current account to another bank.

As a result I was charged £38 by my bank, which I accepted as an oversight on my part. I settled the Orange bill by Credit Card as soon as I became aware of this. Despite my payment, Orange again tried to take the money from my account, resulting in another charge of £38.

Following this I contacted Orange Customer services, who said that if I sent the bank letter informing me of the charge, they would reimburse the £38. This never happened and as a result I refused to pay my final months bill of £31.

Soon after this I was re-located abroad with work and subsequently forgot about the whole episode. Upon returning to the UK last month, and visiting my mother, I found that she'd had no end of harrassment from NCO (the Orange account was registered at her address)

I have contacted the executive office at Orange and informed them that the harrassment of my mother, by an organisation operating on their behalf, at an address that I don't live at is completely unacceptable. I've also informed them that she has just recovered from major cancer surgery and the constant phone calls and post cards have had a detrimental affect on her health.

Orange deny all knowledge of their agreeing to reimburse me, they say they have no record of my calls and no record of their promise to reimburse. I have now e-mailed them on several occasions and all they do is tell me that they are not liable and that I should contact NCO to settle the account.

I am back in the UK now - but don't live at my mothers.

What can I do!!!???