Change of Position

mazza111

Hi guys, after a wee bit of advice on behalf of my daughter.

She's worked for an outsourced call centre as a customer service rep for a well known telecommunications business for over a year now.

She went into work this morning to find that her schedule hadn't been made for next week so asked her manager about it. He said he would check it out.

However when she mentioned this to her colleague, she was told that everyone who's schedule hadn't been made yet were being moved to "installs" instead of being customer service. Her manager later confirmed this to be true, but is trying to keep her on his team of people because she's good at what she does.

I haven't managed to have a look at her contract yet, as she doesn't live with me, and before I contact ACAS on her behalf, I was wondering what your thoughts were on this.

1. The hours of work now are probably not going to suit her as she relies on public transport to get to work. This involves getting 3 buses to work, and if she gets put on an early start there's just no way to get there on time

2. It's going to mean a cut in wages for her. She's on minimum wage, or slightly above it. Relies on the money she gets for selling or upgrading customer accounts. This gives her a good little side line and makes her wages up to a decent amount.

Guess what I'm asking is, can they do this without a proper consultation period?

This isn't the first time they have moved her around, she worked in the same call centre but for a different company and got moved with no notice before. I can understand the need to move people, but they are still taking people on to do her job, whilst she's getting moved sideways to the installs side of things.

Any advice would be gratefully appreciated.

Thnx

ableandy

mazza111 wrote: »

1. The hours of work now are probably not going to suit her as she relies on public transport to get to work. This involves getting 3 buses to work, and if she gets put on an early start there's just no way to get there on time

Does she have a contract that states what her working hours are? If she does then that is what she will work.

mazza111 wrote: »

2. It's going to mean a cut in wages for her. She's on minimum wage, or slightly above it. Relies on the money she gets for selling or upgrading customer accounts. This gives her a good little side line and makes her wages up to a decent amount.

I presume what you mean here is that she will only get her basic wage, she cannot be reduced to below National Minium Wage as that would be against the law.


You really need to take a look at her contract and let us know what it states in there.

mazza111

Thnx, will try to, she's still a teenager tho, but lives on her own. Think they know it all but still run to mammy when things hit the fan

Her hours are flexible, but the manager she has atm is very good with her, especially as she's had problems with her health recently, so has agreed to change shifts for her too. Hoping it will all blow over and he will manage to convince the powers that be that he should be able to keep her on his team

Yeah, she won't be reduced to below the NMW but it's still a big cut in her money, you know what it's like, you come to rely on your commissions when your in a job like this.