DMP Help

Jamesdeer001

Hi

I entered into a DMP with the CCCS in Novemeber and have made regular payments since. Most of my creditors have frozen, or severely reduced my interest. Unfortunately, HSBC and LLoyds have not.

HSBC represent my largest creditor (about 45% of the debt) and it is broken up between a loan, credit card and debit card. They are still charging full interest on the credit card (22.9%) and debit card (having already applied the interest to the loan when repayment began). DMP repayments on the credit card are lower than the interest on the credit card, so the overall debt is increasing. Similarly, the repayment on the debit card barely covers the interest charged by HSBC.

I've tried writing to them asking them to reduce interest but all I receive is some standard letter saying they've tried to contact me by phone. They have not, but anyway, I've asked to continue correspondance via post due to the harrassment I received by phone when first suffering difficulty.

I face a similar problem with LLoyds, though they represent a much smaller percentage of the debt. The interest of the credit card is larger than the payment I can afford to make to them.

With Lloyds I also face a different problem with my debit card. I'm making payments to the debit card, but the payments don't seem to be crediting due to some payment block that appears to have been placed on the account. It has meant for some time that no payments into or out of the account can be made (except interest being charged).

So in summary, my questions are: Has anyone faced similar difficulties with HSBC and how did they deal with them? Does anyone have an address for HSBC collections or email address for someone more senior who has the power to freeze or reduce interest.

Similarly for Lloyds, does anyone know who to contact within Lloyds. Also has anyone experienced this apparent payment block?

Thanks very much in advance

fermi

Has the HSBC account been passed to Metropolitan Collection Services (MCS)?

The are the "in house" DCA for HSBC.