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Bodyshop value £42.50 for a tenner !!!!!!!!!

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Comments

  • mr_knight
    mr_knight Posts: 943 Forumite
    mr_knight wrote: »
    :mad: Just had an email to say they have cencelled my order. Really annoying.

    "I can confirm that we have had to cancel your order because we do ship to BPPO addresses at this time and this is stated in the terms and conditions on the website.

    Please re order at your earliest convenience to an alternative address.

    Sorry for the inconvenience caused. "

    Well I did check before I ordered and it said on their site: We can deliver to UK BFPO addresses. When entering your BFPO delivery address, please include the full street address, town, county and postcode so that our courier can successfully deliver your order. As each Army base has their own security rules, we advise that you check these before ordering to ensure that you order can be delivered.

    I gave them a postcode and what I thought was correct but obviously it wasn't. Has annoyed me a little bit though :) Waht is worse the guy emailing me put a typo in and it says we DO deliver to BFPO addresses. Ooopps!:rotfl:

    Bless the body shop. They finally got back in touch with me after cancelling my order, saying it had been shipped and then ignoring me for a week, are are going to send my order free of charge. Good customer service. Well done body shop :)
  • Spring Shopping Event. 11-12th March 2010 - 20% Off. Love Your Body™ members are entitled to 20% off all purchases (excluding gift cards and charity items) when a valid Love Your Body™ card is presented in participating The Body Shop® stores in the UK (excluding Northern and Southern Ireland and the following stores; Ashton under lyne, Manchester Arndale, Manchester Piccadilly Station, Manchester Royal Exchange, Trafford Park, Stockport, Rochdale, Bury and Oldham, Hove, Horsham, West Quay Southampton) on Thursday 11th and Friday 12th March 2010 and used online at www.thebodyshop.co.uk on Thursday 11th March and Friday 12th March 2010. 20% Off includes 10% Love Your Body™ membership discount. The 20% discount is not available through The Body Shop At Home™. Store participation is subject to change and offers may not be available in factory outlet stores.


    Although not much difference as the 20% lyb works for all anyway?
  • Naillig51
    Naillig51 Posts: 276 Forumite
    Not sure what happened with my order after it was cancelled !!!
    I got a phone call from customer services saying it was their fault and would send my order free of charge (ordered on the 27th feb and got the call on the friday after i found out on the thursday morning they had cancelled it- it was a system error on their part).
    After the call i got an email saying she had sent my free order , then 10mins later the postlady delivered my original order -which i thought had been cancelled !!??
    Today i got my free order too !
    Well done for great customer service .
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