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Mackenzie Hall "Incorrect" Settlement Figure
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Enfieldian
Posts: 2,893 Forumite
in Loans
Looking for thoughts on this one....
I had a Payday loan which I defaulted on last year and the debt was passed to Mackenzie Hall.
The defaulted amount was £800 and MH offered me the option of clearing it in one go for £400 or setting up a monthly repayment of £25.
I opted for the monthly payments and to date have paid £125 (5 monthly installments)
As finances have improved, I asked for a settlement figure after the most recent payment and was told that one more payment of £275 would clear the account, again making the total £400. I thought that this sounded ok and asked for an email confirming this which I received.
Today, the day before I am due to make the final payment, I receive a call from the "Account Manager" dealing with the case who is very apologetic but says he has made a mistake and the settlement figure should have been £400 PLUS what I have already paid, so £525 in total, not £400 INCLUDING what I had paid.
Again email confirmation of this has been sent. As it was their error, they are very kindly (!) allowing me to pay £275 tomorrow and the remaining £125 at the end of March.
Does this sound legit or are they just trying it on?
It is still a fairly good reduction but not as good as the one I thought I was getting until today.....
I had a Payday loan which I defaulted on last year and the debt was passed to Mackenzie Hall.
The defaulted amount was £800 and MH offered me the option of clearing it in one go for £400 or setting up a monthly repayment of £25.
I opted for the monthly payments and to date have paid £125 (5 monthly installments)
As finances have improved, I asked for a settlement figure after the most recent payment and was told that one more payment of £275 would clear the account, again making the total £400. I thought that this sounded ok and asked for an email confirming this which I received.
Today, the day before I am due to make the final payment, I receive a call from the "Account Manager" dealing with the case who is very apologetic but says he has made a mistake and the settlement figure should have been £400 PLUS what I have already paid, so £525 in total, not £400 INCLUDING what I had paid.
Again email confirmation of this has been sent. As it was their error, they are very kindly (!) allowing me to pay £275 tomorrow and the remaining £125 at the end of March.
Does this sound legit or are they just trying it on?
It is still a fairly good reduction but not as good as the one I thought I was getting until today.....
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Comments
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If it was me i`d call their bluff and go back to monthly payments..i`d also be tempted to lower those monthly payments by a fiver for their cheek...0
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I thought of that, but the monthlies would mean me paying an extra £150 and I would rather just cross this one off my debt list and get working on another one with the extra £25 per month......
I might try a phone call tomorrow though to suggest it. See what response I get.....0 -
worth a go mate !0
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Ha!
I have just been on their website in my "Members Area" to see that they charge 1% for debit card transactions and 3.75% for credit cards.
They can poke that then!0
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