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Natwest/Fredericksons
CAS27
Posts: 2 Newbie
I need some advice!
I received a call today from Frederickson International saying that my Natwest student account overdraft debt had been passed over to them. The Natwest account was originally opened in 2005. Fredericksons have told me I owe them just under £1400 - the original amount of the debt. I have been paying Triton/Natwest £50 a month for years now, and have reduced my debt to £588.59. After contacting Natwest, they have assured me that they will contact Frederickson and amend the amount I owe. After 4 phone calls to Fredericksons they have told me they have no record of this and I still owe the full £1400.
Again, I contacted Natwest and they told me they have in turn rang Fredericksons and have amended the debt. This hasn't happened according to Fredericksons. They have 'kindly' put this debt on hold until the 'dispute' has been clarified.
What do I do?
They told me that they can see that I have made payments but cannot accept this as proof of payment...?!
This is the last debt I have left over from my Uni days, i have no problem paying it off bit by bit, but I will not agree a payment plan with them until they have the correct amount on my records. All the useful 'customer service' people tell me is that this is the amount that was passed over so they have to claim it.
Any help at all would be very much appreciated. I was bullied by debt collection agencies for too long after uni - I will not put up with it again.
I received a call today from Frederickson International saying that my Natwest student account overdraft debt had been passed over to them. The Natwest account was originally opened in 2005. Fredericksons have told me I owe them just under £1400 - the original amount of the debt. I have been paying Triton/Natwest £50 a month for years now, and have reduced my debt to £588.59. After contacting Natwest, they have assured me that they will contact Frederickson and amend the amount I owe. After 4 phone calls to Fredericksons they have told me they have no record of this and I still owe the full £1400.
Again, I contacted Natwest and they told me they have in turn rang Fredericksons and have amended the debt. This hasn't happened according to Fredericksons. They have 'kindly' put this debt on hold until the 'dispute' has been clarified.
What do I do?
They told me that they can see that I have made payments but cannot accept this as proof of payment...?!
This is the last debt I have left over from my Uni days, i have no problem paying it off bit by bit, but I will not agree a payment plan with them until they have the correct amount on my records. All the useful 'customer service' people tell me is that this is the amount that was passed over so they have to claim it.
Any help at all would be very much appreciated. I was bullied by debt collection agencies for too long after uni - I will not put up with it again.
0
Comments
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They are correct, whilst it is in dispute they should not be attempting to collect it, and neither should you be paying.
It will be a waiting game for them to correct their paperwork, as part of OFT guidelines - http://www.moneysavingexpert.com/loans/debt-help-plan#help - an accurate record of the best must be kept.Although no trees were harmed during the creation of this post, a large number of electrons were greatly inconvenienced.
There are two ways of constructing a software design: One way is to make it so simple that there are obviously no deficiencies, and the other way is to make it so complicated that there are no obvious deficiencies0
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