Don't use warmfront, warmsure or eagaheat

Ionkontrol

Coolie wrote: »

There is no choice of boiler, just Ideal, with whom they seem to have a very cosy relationship with. I asked, if it is "our" grant then why don't we have any say. He said that we are not the first people to say that, it's Warmfront doing the stipulations. I said I'd have to think about it.

As you can see from my previous post about my folks who had a WB boiler put in and new rads and only some pipework, it would appear that it depends on where you are in the country as to what sort of service you receive. Not defending them, just giving some balance.

wearside_2

I had a new boiler fitted by Warmfront in 2008. They did not carry out the Power Flush as we later found out that they should have done. Up to the first service it worked fine and then following service things went wrong big time. We were then insured with Eaga who used Carillion Engineers. Our problem was that when the thermostat reached temperature, the boiler shut down with a loud bang that could be heard all over the house, even in our bedroom.

We went through the procedure of phoning and listening to the message about how important my call was. These calls took anywhere up to 90 minutes. An engineer came out and diagnosed that it was the ignition system. A week later a second engineer would come out to fit it.

The next week or so as the banging continued, I telephoned again and as before an engineer came out and diagnosed that it was the Heat Exchange Unit, which was replaced the following week.

The next week or so as the banging continued, I telephoned again and as before an engineer came out and diagnosed that it was the Water Pump, which was replaced the following week.

The next week or so as the banging continued, I telephoned again and as before an engineer came out and diagnosed that it was the Valves that should have been replaced to the automatic ones when the system was first fitted. They were replaced the following week.

We had a few months respite in the summer as the heating was obviously not on. However when Autumn came and it was switched on the banging resumed! I telephoned again and as before an engineer came out and diagnosed that it was the automatic valves that were fitted in the wrong place. As I was not contacted regarding this, I telephoned again and listened to how important my call was! I was told that our system should have been a Y Plan from the outset and this and the automatic valves would have to be paid for by me!

Obviously by now I had zero faith in what the Carrilion Engineers said or do so I had an independent survey carried out and was told that the problem is the boiler. I am still negotiating the situation and listening to the boiler banging away!

joelizzie1

We took advantage off scheme and very grateful as house without central heating. In the last three and half years one breakdown after another, took insurance breakdown services and every break down we have had very poor service, lack off communication between depts dates arranged and engineers not showing. Dispite contract stating do best to fix boiler within 2 days yet to experience this. Friday to mondays no helps exsists just advisors taking details who on more than 3 occasions have failed to pass breakdown and details over to dept on monday morn. We have been without heating again for 20 days, failure to call, turn up and yet again today no show and yet again waiting for appointment to be rearranged. Mistakes in installation,flue incorrect amongst others and first breakdown within 6 weeks, i like to think that some folk happy with the company but we would not recommend, husband elderly registered disabled, yet of no concern to eaga ins services. Calls take ages to be answered, i do not use breakdown line as on two occasions stating that busy 30mins wait to be answered then cut off, go to customer services, still takes an age but at least do eventually answer. Our boiler has had so many new parts in less than 4 years, one engineer recomended we get a new one!!!

joelizzie1

well here we are again, 2 days later and despite being assured yesterday twice! that engineers be here today no show! yet another day waiting in, apparently yet again we should have been contacted because those parts that were in last week are now no longer in?????? now rearranged to 18th march 26days no boiler. Needless to say after being given more waffle and more lies now involved trading standards and local government that funded this incompetent company. What becomes of those elderly and those that have no one to inform them of their rights?