Don't use warmfront, warmsure or eagaheat

holder.1

Lion-King wrote: »

Hi all

My poor parents had a warmfront grant and had a new boiler installed.

An engineer came over to undertake its 1st annual service and ended up switching off the heating supply and hot water as there was insufficient gas supply to the boiler. All this because the idiot that installed it from Eagaheat installed it using the old pipes because he could not be bothered to fit new pipes. Had they never had the annual service they would never have known and it has been dangerous all along.

We have been trying to chase since Fri as it is freezing and no fun without heating or hot water. Finally got someone to come out today and guess what? Have to wait for someone to come out and do the work. Not holding my breath here. You have to harass these people everyday to get somewhere or they will just ignore you. :mad:

Would not recommend them to anyone.


Steer clear. Anyone else had similar probs?

I had my boiler fitted by warm front a year ago. 3 days later it broke down, i waited 5 weeks for them to fix it. It broke down again a few months later. It has now broke down again. I phoned for a engineer and was put on hold for 27 hours . I finally got a answer and i was told a had to wait until Wednesday ( today) It's been 5 days and the temperture in my house is 3s. I have a son with special needs and i have had heart surgery. i'll let you know if they turn up today . I do not trust this company. :(

ic

Both sets of my grandparents had new central heating systems fitted by Warmfront a couple of years ago. The systems have worked fine through both this winter and last. I'd say one bad experience does not mean everybody should avoid getting a very highly subsidised system installed. Both grandparents had a small amount (£100 - £250) to pay over and above the grant - well worth it for what they got!

holder.1

Well the engineer has finally turned up and guess what he cant fix it. I don't know when it will be fixed. Its Christmas day in 2 days time.:mad:

holder.1

holder.1 wrote: »

I had my boiler fitted by warm front a year ago. 3 days later it broke down, i waited 5 weeks for them to fix it. It broke down again a few months later. It has now broke down again. I phoned for a engineer and was put on hold for 27 hours . I finally got a answer and i was told a had to wait until Wednesday ( today) It's been 5 days and the temperture in my house is 3s. I have a son with special needs and i have had heart surgery. i'll let you know if they turn up today . I do not trust this company. :(

Well the engineer turned up and guess what ? He can't fix it, i have no idea when i will get it fixed now. Its 2 day's till Christmas and i have no heating or no hot water. It's an absolute disgrace.:mad:

zzzLazyDaisy

I am having similar problems - the boiler installed by warmfront three years ago can't cope with the current freeze because the condenser pipe was fitted with a straight fall to ground level, then a corner and a six feet horizontal run to the drain. The snow is piling up over the horizontal section, and despite having it lagged, the pipe just keeps freezing. Then the condensing water from the boiler backs up till it floods the boiler.

I took the warmsure insurance because the boiler broke down so many times during the first two year warranty that I didn't dare not have a maintenance contract - but this expressly excludes boiler problems due to a frozen outlet pipe.

I have got round the problem temporarily because my neighbour has cut the vertical outlet pipe so the water is draining directly onto the ground and doesn't have chance to collect and freeze in the horizontal stretch. I know this stuff is corrosive and shouldn't be going onto the garden, but what can I do? I simply can't get a plumber to do the necessary alterations to the outlet pipe right now, and warmsure/warmfront are not interested, despite the fact that the problems are due to their faulty installation.

jennikitten

A.Penny.Saved wrote: »

A few unfortunate incidents are not good reason to condemn a company.

They didn't say that when the Titanic sank

Rhyknow

I used to work for Warmsure until I was "let go" from my job.

I just want to give a bit of advice for people who are having difficulties with the company.

Warmsure themselves are horribly understaffed to cope with the winter period, not to mention the amount of calls they get through (around 7-8 thousand a day when I was working there during the winter)

When you do eventually manage to get through to a CSA, if they can't fix the problem over the phone (which they will try and do in almost every case) and they are unable to get an engineer out within the Service Level Agreement (within 2 days of the callout being made) ask them to speak with the relevant planning team to see if they can push it forward. If they cannot, inform them of any illnesses, disabled residents, elderly residents or young children in the house. They are required to note this information and pass it over to the escalations team to try and push it forward still... And if that doesn't work, request to speak to a manager and continue to do so until you do. I know from first hand experience that during this sort of weather, it CAN be difficult to get an engineer out on time. I know this can be incredibly distressing not having heating or hot water, especially in this weather.

If all else fails, speak to the relevant ombudsman. They will conduct an independent investigation into the failure of service and charge the company to do so. Make sure you tell the CSA that this is what you are going to do, and they are required by law to give you the relevant contact information for said ombudsman.

Also, when a CSA is fault finding over the phone (provided they are doing their job correctly), please remember that they may be able to recommend parts for the engineer to take with them on the job if they can trace the source of the fault on the boiler. This may (although not always) help with reducing delays on parts and the boiler getting fixed.

Judging from the comments webwide about Warmsure, I can understand if many of you probably think of me as scum of the earth. All I can really say is that I'm trying to make up for the time I worked there and was restricted by my job in terms of what I COULD do to help people out. I'm not defending the company at all, I witnessed the problems they had first hand, tried bringing it up with my managers and was stonewalled at every turn.

If anyone wants help or advice with dealing with the company or just wants to vent, don't hesitate to send me a PM and I will do what I can.

sasha16_2

We are experiencing the exact same problem - no call backs (this has been going on for 5 days). Our boiler has broken down for the second time in 10 days causing water damage as a part seems to have breached inside the boiler - nothing to do with freezing.

They just will not call us back :mad: :mad: :mad:

Adaline

The work Warmfront did in my house failed on the inspection afterwards, and all they had to do was install loft insulation and draft excluder on the windows! They were in such a hurry, they dropped literally dozens of thin nails for the excluder all over the house - I was crawling through every room to pick them off the carpet. They didn't insulate the pipes in the roof when they should have, and complained about it when they were told it had failed. They also nailed one piece of draft excluder into the wrong part of the window frame, and simply removed it leaving damage, so I had to call them back to fill in the holes and repaint the frame. Of course I am only speaking about the three men who did the work, but if they're an example of the quality of Warmfront on something fairly simple, I wouldn't trust them with a boiler.

Minerva69

Can't really add much to the discussion, other than that my other half was a CAB advice worker, in the branch where he worked they had a massive sign on the wall that said "do not use Warm Front" and they advised all their clients to do the same - due to the huge number of unresolved problems they had with them. If the CAB are telling clients not to touch them with a bargepole then the problem can't just be with a few installers!