Extortionate "duplicate invoice" charge

j69antj69ant Forumite
49 Posts

At work, we have our phone system on lease via BNP Paribas.

The payment is direct debit, and they "in theory" should send out quaterly invoices to balance against the Direct debit payment.

However, we have failed to receive the last two. We have confirmed the address etc, but they never reach us. They insist of charging £25 admin fee (per invoice) to resupply a copy of the invoice. They cant prove they posted the original invoices, but basically say its "policy" and if we want the invoice, we need to pay. Its the principle, more than the cost.

Ive already threatened to cancel the Direct Debit, so at least that way, we receive the invoice before we pay in the future.

Any other suggestions folks ? I need a copy of the invoice for our accounts dept, but really dont fancy paying out of principle.

feedback / input would be appriciated

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