telewest gits-default problem

bubba1_2

Further to my previous thread
http://forums.moneysavingexpert.com/showthread.html?t=221899

(in brief)
Ive been given a default (£63 outstanding) by Telewest which i discovered by chance during a credit check. I want to clear it and i blame telewest as i hadnt recieved any of the bills they are claiming to have sent.

Any idea's on what to do next? Telewest have advised me to speak to the debt recovery agency who i also have recieved no correspondence from. Im worried that they may have added charges and i might be faced with a large bill and headache if i contact them. :eek:

Telewest's response:

"Dear Mr xxxxxx

REFERENCE : xxxxxxx

Thank you for your e-mail dated 17 July 2006.

I refer to your complaint regarding Telewest Broadband.

Please accept my apologies for any misunderstanding caused. I assure
you this is not the standard of service we aim to provide.

I confirm the amount outstanding on the account of (GBP) 63.84 has been
passed to a Debt Recovering Agency called Wescott.

The total amount is for the following:

5/11/01 Stmt Beginning Balance
51.20
15/11/01 14/12/01 DIGITAL STARTER 11.49
5/11/01 Statement Balance
62.69
15/12/01 14/01/02 DIGITAL STARTER 11.49
4/12/01 Statement Balance
74.18
15/01/02 14/02/02 DIGITAL STARTER 11.49
2/01/02 Statement Balance
85.67
15/02/02 14/03/02 DIGITAL STARTER 11.49
31/01/02 Statement Balance
97.16
19/02/02 14/03/02 DIGITAL STARTER 9.19-
18/02/02 INCORRECT DISCONNECT DATE 5.36-
18/02/02 INCORRECT DISCONNECT DATE 11.49-
18/02/02 INCORRECT DISCONNECT DATE 7.28-
20/02/02 EQUIPMENT CHARGE
250.00
21/02/02 Statement Balance
313.84
12/03/02 UNRETURNED EQUIPMENT WRIT 250.00-
12/03/02 DEBIT WRITE-OFF
63.84-

This is screen view from our records on your account.

I confirm to discuss this matter further you will need to contact
Wescott Credit Services on 01482 590500.

If you have further queries regarding this matter or any other issue,
please use the link provided below:

https://www.telewest.co.uk/forms/customerserviceform.html

Please note if you reply directly to this e-mail your response will not
be received.

Yours sincerely


xxxxxxxxxx
E-Contact Team
Telewest Broadband"

tigtig

I have just received a default from telewest because i moved address. Before i moved i told them i was moving and gave them my new address, i also asked them was there anything else to pay, they said no.

A month later they put a defult onto my credit file as i owe them £34.00.

Any advice would be great also on what i should do with this

bubba1_2

What a bunch of cowboys