Asda policy

lostnfound

I no this isnt a grabbit but i have one question does anyone no Asdas policy on overcharging and such like, if anyone knows it would be most appreciated ty.

moneysaving_madman

I think its a refund of the relevant amount overcharged and a giftcard with £2 on . . . or at least it was when it happened to me!

bedshaped

It is meant to be £2 giftcard but some stores dont offer it - I think they conveniently forget.

I always make small talk with the CS assistant and if they only give the difference back I ask if the £2 giftcard policy has finished now and say I only know about it because I had to have a refund on something recently at different store and I was told that its Asda policy

Dormouse

See this thread HERE about the Asda misprice policy

FloFlo

I always say don't you still offer the giftcard for overcharging, if they don't offer.

pompeyrich

FloFlo wrote:

I always say don't you still offer the giftcard for overcharging, if they don't offer.

I asked the same at my local, Havant, shop and they said we don't do it any more, just got the difference back.

jonboy31

pompeyrich wrote:

I asked the same at my local, Havant, shop and they said we don't do it any more, just got the difference back.

Go to https://www.asda.co.uk and click on customer services at the top menu. Then click on frequently asked questions on the left menu then "our services" on the drop down menu.

What happens if I am overcharged?
If you have been overcharged or undercharged in any of our stores we will gladly refund the difference (if you have been overcharged) and give you a £2 Gift voucher for each product you have been mischarged for.

So it's still company policy, If you are that bothered about getting your voucher you can either quote their website when claiming your refund, or send a polite email to customer services afterwards.

John

pdoff

i didnt get the multibuy on yorkie muffins on sunday. she just gave me the extra back till i said " don't u give the £2 giftcard like your branch in morley then?" & she said oh yes & gave me one! she wouldnt have done if i hadnt known about it though, thanks to mse!

pompeyrich

jonboy31 wrote:

Go to www.asda.co.uk and click on customer services at the top menu. Then click on frequently asked questions on the left menu then "our services" on the drop down menu.

What happens if I am overcharged?
If you have been overcharged or undercharged in any of our stores we will gladly refund the difference (if you have been overcharged) and give you a £2 Gift voucher for each product you have been mischarged for.

So it's still company policy, If you are that bothered about getting your voucher you can either quote their website when claiming your refund, or send a polite email to customer services afterwards.

John

Thanks John, wasn't overly worried but just show the inconsistancy of the policy.