How do i chase a missing prize?? Thank you mse'rs ;)

ButtonF1Fan

In December I phoned up christian o'connells breakfast show on absolute radio and "won" a Roberts DAB radio. I'm still waiting I've given them 2 polite phone calls, no joy.

What else can I do? Ideas welcome.

It was 8am ish on Friday 11th December... the only day not "podcasted" arg.

Daphne01

From the competition guide on page one of the main board::::

7 What happens if my prize doesn’t turn up?
This is going to be individual to each comp. Usually it will state in the T & C for each comp how long it should take for the prizes to be dispatched to winners. As a general rule though or in the absence of any particular details in the T & C, allow 28 days, (allow more if we are experiencing postal strikes or extreme weather conditions). If the prize hasn't arrived by then, get in touch with the company offering the prize. Try to contact the person whose details you have & ask politely if there is a problem with delivery. A telephone call is the best way, but failing that try emailing them. If they don't reply, look on the original website for contact details & contact them, again being as polite as you can.

If you still get no response from them, there are a few different things you can try.

The Institute of Sales Promotions complaints@isp.org.uk lay down the guidelines which comp organisors must follow. MSE Compers have reported that they are very good at investigating dodgy comps & missing prizes with one chap in particular Edwin Mutton, being an absolute star.

The Advertising Standards Authority have an online complaints form.

ButtonF1Fan

Thank you. Sorry I missed that post Well, I would have read it over a year ago, and forgotten. I'll try emailing them

Daphne01

I hope it helps and you get your prize