Sky won't let us go

omp

Back in Oct 09 we signed up with sky for phone and broadband. we already had TV, but we lost our free broadband from work and needed a new contract.

The phones have never worked properly from day one. We had caller id with BT that no longer works and despite contacting Sky over and over since Nov 09 they have never fixed 'the problem their' end preventing it working. We can't switch off the Sky answerphone on the phone so our external answerphone doesn't work anymore either.

All we want to do is be released from the contract and go and find someone who can provide us with the service the said they could in the first place.

Sky won't do that either it seems - they've just pointed us at their T&Cs saying we are liable for payments for the rest of the 12 months if we leave.

Anyone know the right words to use to them along the lines of charging for a service different to that offered in the sign up isn't legal or similar?

Heinz

omp wrote: »

The phones have never worked properly from day one. We had caller id with BT that no longer works and despite contacting Sky over and over since Nov 09 they have never fixed 'the problem their' end preventing it working.

http://forums.moneysavingexpert.com/showthread.html?p=29867333&highlight=display#post29867333

omp

Thanks for the reply - I tried this, just got some womens voice telling me there was a 'fault' .

Sky says the problem is their end not ours.

Buzby

Assuming you've paid them - then the contract is confirmed. It is now up to them to fix the problem, or arrange compensation until it is. Help to write and complain, adding that you expect some recompense for the period the services have been disrupted.

Do rmemeber, Sky cannot supply all the services BT can - so there may be certain features they simply cannot provide.

hunkyidol

Sorry to hear you are having problems.
As for the caller Display issue, When I switched to sky my caller ID ceased working too although Sky said it was active on the line. After weeks and weeks of calling them I got nowhere.
Little did I realise after doing a little internet research it was Sky's Broadband Filters causing the problems. If you have any old adsl filters from previous broadband suppliers I suggest you try them out. It sorted out my problem straight away.

DVardysShadow

Buzby wrote: »

Assuming you've paid them - then the contract is confirmed. It is now up to them to fix the problem, or arrange compensation until it is. Help to write and complain, adding that you expect some recompense for the period the services have been disrupted.

Do rmemeber, Sky cannot supply all the services BT can - so there may be certain features they simply cannot provide.

The advice is incomplete.

If sky cannot or will not fix the problems so that they deliver what they are contracted to deliver, you can just leave them and let them try to recover the penalty if they will. You need to state the issues in writing and give them a reasonable amount of time to fix them. They will get nowhere if you are reasonable in giving them the chance to fix the issues and they fail. But deal in writing and keep copies.