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Against welcome finance thread
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Fair enough James, from my prospective they were fine perhaps the office i dealt with were a minority.
Having never experienced the issues you have highlighted I cannot comment, but the comment of:
"if they cannot be bothered to produce a legitimate loan agreement as per the the CCA then why should a customer be bothered to pay them?"
I would say if you borrow the money then you should pay it back, if there is a legal floor in the agreement and you can argue that in court and win with no consequences to your credit file then fine don't pay it back.... simple.
What does annoy me is when someone who has missed payments or is a late payer seems to think that because they have breached an agreement weather it is regulated by the CCA or some dodgy piece of paper that they can do it Scott free ? with no consequences ? and because they were charged a penalty come on here and slag the company off and say how crap they are etc, how about admitting how crap the person complaining was with there payments ?
I cant see that happening, it is so easy to blame someone else, then admit a wrong.
this is not just with welcome, but any lender really.
that's my 2 pennies worth.:j:beer: :beer::j0 -
Hi All,
My problem is this.....I bought a car through Welcome Finance in July 2005 and just 1 year later became disabled.Luckily I had also bought the PPI which has made all payments up untill July 2009 which SHOULD of been the last payment date.
BUT.....Welcome Finance didnt take their first payment untill Sept 2005....so I paid for PPI that covered the first 2 months when I didnt need to and now Welcome Finance are sending me letters demanding the £550 outstanding and threatening to take the car back if it is not paid in full.....any help would be appreciated0 -
I agree with you to a certain extent reagrding those who just dont want to pay.
The majority of people Welcome target and the ones i refer to are those who are unfortunate to fall into financial trouble and instead of been supportive nad helping them they make things ten times worse by banging charge after charge, charges which i may add are not detailed on the majrority of their agreements or terms and conditions.
It is not just one legal floor in the agreements the many agreements i see people referring to are floored in every way and have not been set out as required of them by the CCA, OFT and FSA. One mistake in an agreement could be forgiven but to be entirely flawed with things such as incorrect APR, missing perscribed terms telling people they have to take out PPI or they wont get the loan knowing they are desperate for the money just doesnt wash.
The day these major financial organisations stop crapping on the consumer and do what is asked of them by statute by carrying out simple tasks as giving the customer a ligitimate agreement is the day people will not have any excuse.
Until then if they cannot be bothered to do what is required i hope the courts make examples of them and they are hit by massive FSA fines. Why should a consumer be bullied if the company has not done what they should in the first place?0 -
Hi everyone
I just wanted to share my bad experience with welcome and also any advice would be appreciated)
Me and my husband purchased a car with welcome back in Jan 2008. A contract was drawn up which included ppi. I told the sales man that we did not want ppi, and after 10mins or so of him trying to convince us that we should take it he said ok i'll be back...he came back with a new contract with no ppi but the car price had been increased! For the life of me I cant quite remember how he got out of that, and why we didnt just jump up and leave but being young and stupid we signed :0(
The following day it really sunk in how we had been done over, remembering little things like I asked the sales man as we were walking around looking at the cars what apr we would be charged at he said 7% which we thought wasnt to bad...but that also wasnt the case. We drove back to them the next day to complain as we felt that we had been missold the car and we wanted to cancel it.
The manager I think was quite horrified that we still had the orginal contract with the ppi included which showed they had increased the price of the car with the new contract. I told him how i asked the sales man what apr we would be charged at and he said 7% but really its much higher he said no that is the bank of england base rate...I said what is that he never told us that...to which he replied he would of as it is in his training...yeah right.
Any ho trying to cut a loooong story short, they would not cancel the contract but would drawn up a new one again which had the lower orginal price for the car and no ppi. But for the last two years they have been charging us on the 1st contact we signed and not the second. The reason I have left it as i thought that we are just paying it off quicker in the end and would ring a little bit before to get it sorted.
We have recieved a statement through from welcome and I noticed on the back it says:
Termination: Your rights
you also have the right to end this agrrement in accordance with secton 99 of the consumer credit act 1974 blah blah blah.
So how comes now they say we can cancel? I know its because they already have the value of the car plus more but why when we went back the very next day they said we couldnt cancel it?
I really have cut a long story short here...I have found welcome very very dogey....please listen to them alarm bells when they r a ringing!0 -
If you have paid 50% you can now hand the car back and not pay another penny.
As for the agreement the second one will superseed the first so i would just complain direct to welcome. You will not get anywhere with them so once they give you a final response just refer your complaint to the FOS.
You also have 7 days in which to cancel the contract so they never should of refused, but you should of compalined about this at the time. Also you must have been provided with a notice of your cancellation rights, otherwise the agreement may be legally unenforceable0 -
Thank you for your advice Jamesf really appriecaited. That makes me so angry that we should of been able to cancel as we went in the very next day.... I should of carried on persuing this at the time but i was 6-7months pregnant and the stress of it left me unable to eat or sleep so i had to stop for the health of my baby. I have now complained to welcome and i did speak to FSA and TS at the time so will ring them up for a ref and to get some more advice from them.
We took this out from the thurock branch and the guy i spoke to today said that most of the staff from there was sacked due to dogeyness....
Thanks again for your time0 -
[QUOTE=Jamesf81
You also have 7 days in which to cancel the contract so they never should of refused, but you should of compalined about this at the time. Also you must have been provided with a notice of your cancellation rights, otherwise the agreement may be legally unenforceable[/QUOTE]
Hi,
As the agreement will have been signed on trade premesis there would have been no right to cancel or cooling off period.0
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