Amazon returns

me22ac

Hi,

Has anyone got any experience with returning items to Amazon. I brought an alarm clock from Amazon (not marketplace) which was faulty. I contacted them and arranged for a replacement to be sent, I had to send back the faulty one. I posted the faulty one back but got charged £8 for the pleasure. Can I get this refunded by amazon since the item was faulty?

Thanks.

Lakeuk

Ages since I returned something to Amazon, when I did it was for the wrong item they sent me.

I posted it back to them using one of their label and they then refunded me the postage costs to sent it back

derrick

me22ac wrote: »

Hi,

Has anyone got any experience with returning items to Amazon. I brought an alarm clock from Amazon (not marketplace) which was faulty. I contacted them and arranged for a replacement to be sent, I had to send back the faulty one. I posted the faulty one back but got charged £8 for the pleasure. Can I get this refunded by amazon since the item was faulty?

Thanks.

You certainly can, under DSR and SoGA faulty items cannot have any charge associated with them.

jonesya_2

yes just contact them and they will refund you no problem, i had to return a pair of faulty straightners and because of the cost i sent them recorded delivery, i couldn't fault their service.

jazzconfused

i return a slow cooker recently using their service. parcel was picked from my house for free on the day i prefer and was refunded after few days.. great service.

Kilty_2

I think larger items are automatically collected by courier arranged by Amazon at their cost - my faulty (well, recalled and Acer were dragging their heels about it) laptop was.

With smaller items there should be a procedure for them reimbursing you.

fpcat

When I was sent a damaged book last August I asked to return it for a refund. I found when I checked my order online that there was a communication from the Return Support Centre, (little note at the end of the order, no other contact), and this included a packing note for me to put in the returned package, and a postage label, both of which I printed out, packed the parcel and took to the Post Office. I did not therefore have to pay any postage, and I had an email telling me my refund was being repaid a few days later.