internet jeweller wont give a refund.

tosh1960

good morning everyone.Ive bought a ring from a online jeweller called nuttalls of chester.was £300 reduced to £128.It wasnt very good so i want to return it.when i e,mailed him he said he wont ,refund mastercard but will swop for other ring.he says i commissed the ring which i never.please advice me what i can do??thanks tony.

Widelats

Ask your credit card company to refund you, say the item was significantly not as described and not worth it.

jdturk

Widelats wrote: »

Ask your credit card company to refund you, say the item was significantly not as described and not worth it.

proving what something is worth is difficult, as its a piece of jewellry that probably wasn't mass made it is only worth what someone pays for it.

If you have recieved this item within the last 7 working days you can return it under DSR (Distance Selling Regulations).

Apples2

What does "Comissed" mean ??

System

I think the OP meant commissioned

tosh1960

thanks widelats .Ive bought it on the 2nd jan and although ive been @ing them for days it seems they played for time on the d.s.r.so it looks like its mastercard or he,ll replace it.thank you for your time in answering i really appriciate it .tony.

tosh1960

sorry i misspelt,I ment to say commissioned.never wrote the word before.

Ivory_Tinkler

OP you have 7 working days beginning the day after you take delivery to change your mind and request a refund under the terms of the distance selling regs. If you emailed within that time then you have the right to a refund (although I'm not sure if this ring was custom made for you in which case you may not have that right). If you didn't email/contact the jeweller within that time then they are perfectly entitled to refuse a refund unless the item is faulty.

bingo_bango

If the ring was on the site advertised at a reduced price, then it was already in existence, and very unlikely that any court would agree that it was commissioned in that case.

Equaliser123

bingo_bango wrote: »

If the ring was on the site advertised at a reduced price, then it was already in existence, and very unlikely that any court would agree that it was commissioned in that case.

See where you are going with this but I guess it could still be a special offer.

OP - what exactly is wrong with it?

hollydays

ps-LOVE their t &cs where they say you shall not cause,nuisance,annoyance or inconvenience to them!! They also say if you don't agree to their t &cs don't use their site.That doesn't mean they can make it up they go along.

reviews-not too good.
http://www.touchchester.com/business/list/bid/4284046

These shysters are claiming items are hand made to order to avoid refunding.Contact Consumer direct.
Nuttalls of Chester-avoid.