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Lloyds TSB consumer debt Brighton

My partner has a debt that was passed to Brighton 17 years ago, we were paying £10 a month , then 3 years ago it was increased to £15 a month

They now want £50 a month, he rang them today , they said they were not a debt collection agency, they were lloyds TSB and the debt had been passed back to them 'in house'

He asked them to send the agreement which they said they would (but I don't think they will , we don't have anything in writing) and said his term had now expired on a 'verbal agreement 'made 3 years ago when he said he would increase payments

Is a verbal agreement binding? are they correct? we were told it would always be an interest free loan but suddenly told now if we dont pay them the new amount we would accrue arrears
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