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Global Opinion Panels/Synovate

Hi - I only recently joined this survey site and accumulated enough points to redeem £15. This was on 26th January and I gave details so it could be paid directly into my bank account. I have still not received it and e-mailed them twice but never heard anything.
I wondered if anyone else used this site and how long it usually takes to receive the money. Thanks
If life gives you lemons, make lemonade.;)
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