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ASDA Flowers - not impressed
fozzy123_2
Posts: 5 Forumite
I ordered some flowers to be delivered to a hospital by ASDA on Friday, it wasn't until Sunday that a relative went to visit and realised they hadn't been sent!
After four phone calls to ASDA (and four promises of call backs which never happened) I'm absolutely seething. They didn't tell me the item had not been delivered, despite asking for my phone number at the point of purchase.
Each time I have spoken to someone they've given me a different excuse as to why they weren't delivered. I haven't been given any of the evidence I asked for to prove someone actually tried to get them to the ward I specified. However, they've told me I might not be entitled to a refund?!?!?!?!?!
Anyone else had a similar experience? I'd seriously avoid this service like the plague, the flowers may be cheap, but when you deal with customer 'services' you'll realise why... :mad:
After four phone calls to ASDA (and four promises of call backs which never happened) I'm absolutely seething. They didn't tell me the item had not been delivered, despite asking for my phone number at the point of purchase.
Each time I have spoken to someone they've given me a different excuse as to why they weren't delivered. I haven't been given any of the evidence I asked for to prove someone actually tried to get them to the ward I specified. However, they've told me I might not be entitled to a refund?!?!?!?!?!
Anyone else had a similar experience? I'd seriously avoid this service like the plague, the flowers may be cheap, but when you deal with customer 'services' you'll realise why... :mad:
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Comments
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You should be entitled to a refund as its not your fault they didnt turn up, so you have paid for an item that you havent had! I would be seething to! I hope you get it sorted out soon xxSo much for 'Money Saving'
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I only used them once, never again! I use www.bunches.co.uk now. Go through Quidco and you get cashback, they give you posy points off your next order too. Lovely flowers, free chocs arrive on time and they last ages!I Believe in saving money!!!:T
A Bargain is only a bargain if you need it!0 -
they may have been refused by the hospital as flowers are seen as an infection risk however it is no excuse for not informing you or giving you a refund.0
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My local hospitals will not accept flowers anymore either.2 angels in heaven :A0
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i sent my mam a 'tropical bouquet' last year and they arrived with ALL of the heads in the bottom of the box. she complained. and they sent a bunch of carnations. I paid for tropical flowers like bird of paradise ( is that what they are called?)
She didnt tell me this until months later though! grrrrrrr!!!It only takes a second to say 'Thanks, you just saved me a few quid!'
No Buying Unnecessary Toiletries Challenge June
Toiletries used up- 4 Makeup used up- 20 -
Thanks for all your advice guys! I've spoken to Trading Standards and they've been in breach of about half a dozen trade laws so with any luck I should get my money back...0
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