Tesco Clubcard Account 'Stolen'

Swans1912

OK... not stolen but the point remains.

My OH had a Tesco Clubcard in her name and when I applied for a Tesco credit card I used the number on the key fob I had to link her account with my credit card so max the benefit.

What happened is my details replaced the OH's account completely and now the clubcard is 100% in my name. The OH still has a clubcard with her name on but Tesco today told me that its now under my name, my address etc.

My understanding is I (incorrectly) used the OH's clubcard number on my key fob when I should have said that I don't actually have a club card.

It is not an issue for me or the OH but surely its a failure in the system, I took over the OH's account (and points) without Tesco even asking her!

jenniewb

Maybe report it to the customer services and keep on reporting it until you get a satisfactory answer?

Did you want a joint account in both your names or an account each? (unsure)

Enterprise_1701C

The weird thing is that when I applied for a Tesco CC, I also gave them my clubcard details to link with it, and I ended up with two clubcard accounts, one for my CC and one on it's own that I have jointly with my OH.

Not complaining though, keep getting vouchers through for X off X spend on the low usage one!!

flutterbyuk25

Jane_Blackford wrote: »

The weird thing is that when I applied for a Tesco CC, I also gave them my clubcard details to link with it, and I ended up with two clubcard accounts, one for my CC and one on it's own that I have jointly with my OH.

Not complaining though, keep getting vouchers through for X off X spend on the low usage one!!

This happened to me too. But I do like the double voucher thing too

x

Stryder

I wanna try it - anyone with 1,000,000 points, let me know and I will try it with your clubcard number! Knowing TEsco even though we have different names, different addresses and no connection, they may let me take over your account!

Swans1912

Stryder wrote: »

I wanna try it - anyone with 1,000,000 points, let me know and I will try it with your clubcard number! Knowing TEsco even though we have different names, different addresses and no connection, they may let me take over your account!

Bingo - its dangerous