We're aware that some users are experiencing technical issues which the team are working to resolve. See the Community Noticeboard for more info. Thank you for your patience.
📨 Have you signed up to the Forum's new Email Digest yet? Get a selection of trending threads sent straight to your inbox daily, weekly or monthly!

This speaks for itself!

Options
I thought you might find this interesting:

I wanted to phone Abbey (now) to ask someone about my loan.

The line to APPLY FOR A PERSONAL LOAN:

Open 8am until 9pm.

The line for MANAGING YOUR EXISTING PERSONAL LOAN

Open 8am until 7pm.

Doesn't that speak volumes for where Abbey's priorities lie?

http://www.santander.co.uk/csgs/Satellite?appID=abbey.internet.Abbeycom&c=Page&canal=CABBEYCOM&cid=1210607115617&empr=Abbeycom&leng=en_GB&pagename=Abbeycom%2FPage%2FWC_ACOM_TemplateA2

Comments

  • Wutang_2
    Wutang_2 Posts: 2,513 Forumite
    I thought you might find this interesting:

    I wanted to phone Abbey (now) to ask someone about my loan.

    The line to APPLY FOR A PERSONAL LOAN:

    Open 8am until 9pm.

    The line for MANAGING YOUR EXISTING PERSONAL LOAN

    Open 8am until 7pm.

    Doesn't that speak volumes for where Abbey's priorities lie?

    http://www.santander.co.uk/csgs/Satellite?appID=abbey.internet.Abbeycom&c=Page&canal=CABBEYCOM&cid=1210607115617&empr=Abbeycom&leng=en_GB&pagename=Abbeycom%2FPage%2FWC_ACOM_TemplateA2

    I am no business genius but I would have thought acquisiton was more important than retention in the loans field??
    Hi, we’ve had to remove your signature. If you’re not sure why please read the forum rules or email the forum team if you’re still unsure - MSE ForumTeam
  • Pointless thread. Anway how much managing does an existing loan need??
  • Wutang_2
    Wutang_2 Posts: 2,513 Forumite
    Pointless thread. Anway how much managing does an existing loan need??

    which in turn makes this a pointless response...love the irony!
    Hi, we’ve had to remove your signature. If you’re not sure why please read the forum rules or email the forum team if you’re still unsure - MSE ForumTeam
  • Seems like normal practice to me. Get over it.
  • Why should I get over it? It's poor customer service.

    Abbey are saying that they priorities new business over existing customers. Maybe if they kept existing customers happy they might attract more business from recommendation, rather than putting people off?
  • ILW
    ILW Posts: 18,333 Forumite
    edited 5 February 2010 at 3:14PM
    I have to agree with the OP, this is an absolute disgrace.
    Whilst minor irritations such as earthquakes, international terrorism, disease and famine are all being solved, it is totally unacceptable that one is not able to discuss an existing loan at 7.30 in the evening, just think what could happen to my finances before the morning!
    I am going to take it up with my MP and write to the pope as well. I think a petition should be started and new laws put before parliament to address this terrible injustice.
  • ~Brock~
    ~Brock~ Posts: 1,715 Forumite
    Part of the Furniture 1,000 Posts Combo Breaker
    Is it just me or does the title of this thread have a certain irony to it? :rotfl:
  • I could perhaps see your point should they be open an hour a day for current customers but I think 8am to 7pm is more than fair.

    Seriously, you need to dry your eyes.
This discussion has been closed.
Meet your Ambassadors

🚀 Getting Started

Hi new member!

Our Getting Started Guide will help you get the most out of the Forum

Categories

  • All Categories
  • 350.8K Banking & Borrowing
  • 253K Reduce Debt & Boost Income
  • 453.4K Spending & Discounts
  • 243.7K Work, Benefits & Business
  • 598.5K Mortgages, Homes & Bills
  • 176.8K Life & Family
  • 257K Travel & Transport
  • 1.5M Hobbies & Leisure
  • 16.1K Discuss & Feedback
  • 37.6K Read-Only Boards

Is this how you want to be seen?

We see you are using a default avatar. It takes only a few seconds to pick a picture.