This speaks for itself!

[Deleted User]

I thought you might find this interesting:

I wanted to phone Abbey (now) to ask someone about my loan.

The line to APPLY FOR A PERSONAL LOAN:

Open 8am until 9pm.

The line for MANAGING YOUR EXISTING PERSONAL LOAN

Open 8am until 7pm.

Doesn't that speak volumes for where Abbey's priorities lie?

http://www.santander.co.uk/csgs/Satellite?appID=abbey.internet.Abbeycom&c=Page&canal=CABBEYCOM&cid=1210607115617&empr=Abbeycom&leng=en_GB&pagename=Abbeycom%2FPage%2FWC_ACOM_TemplateA2

Wutang_2

Deleted_User wrote: »

I thought you might find this interesting:

I wanted to phone Abbey (now) to ask someone about my loan.

The line to APPLY FOR A PERSONAL LOAN:

Open 8am until 9pm.

The line for MANAGING YOUR EXISTING PERSONAL LOAN

Open 8am until 7pm.

Doesn't that speak volumes for where Abbey's priorities lie?

http://www.santander.co.uk/csgs/Satellite?appID=abbey.internet.Abbeycom&c=Page&canal=CABBEYCOM&cid=1210607115617&empr=Abbeycom&leng=en_GB&pagename=Abbeycom%2FPage%2FWC_ACOM_TemplateA2

I am no business genius but I would have thought acquisiton was more important than retention in the loans field??

PC_Gabriel_Kent

Pointless thread. Anway how much managing does an existing loan need??

Wutang_2

PC_Gabriel_Kent wrote: »

Pointless thread. Anway how much managing does an existing loan need??

which in turn makes this a pointless response...love the irony!

paulmcerlean

Seems like normal practice to me. Get over it.

[Deleted User]

Why should I get over it? It's poor customer service.

Abbey are saying that they priorities new business over existing customers. Maybe if they kept existing customers happy they might attract more business from recommendation, rather than putting people off?

ILW

I have to agree with the OP, this is an absolute disgrace.
Whilst minor irritations such as earthquakes, international terrorism, disease and famine are all being solved, it is totally unacceptable that one is not able to discuss an existing loan at 7.30 in the evening, just think what could happen to my finances before the morning!
I am going to take it up with my MP and write to the pope as well. I think a petition should be started and new laws put before parliament to address this terrible injustice.

~Brock~

Is it just me or does the title of this thread have a certain irony to it? :rotfl:

paulmcerlean

I could perhaps see your point should they be open an hour a day for current customers but I think 8am to 7pm is more than fair.

Seriously, you need to dry your eyes.