Dell Misprices - No More Excuses?

bingo_bango

Part of an OFT press release about unfair terms in consumer contracts from Dell.

'
The on-line retailer of computers, software and IT services cooperated with the OFT and has agreed to improve the transparency of its agreements with consumers and to take steps to address the OFT's concerns, including separating terms applicable to consumers from terms relevant to business customers only and changing terms that potentially:

• limited liability for negligence to the price of the product
• excluded liability for consequential loss arising out of breach of contract
• excluded liability for oral representations not confirmed in writing, and
• required the consumer to notify Dell of any errors in its confirmation of the consumer's order immediately.

Could mean an end to them refusing to honour mispriced items.