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Dept lost 4 MI 12R forms/Help please
di3004
Posts: 42,579 Forumite
Hi folks
If anyone can help that would be great thank you in advance.
We are eligible for support on the Interest with our mortgage, and so far 4 MI 12R forms have been lost within the dept who deals with these matters.
The lenders complete them and send them direct, and it its coming to the stage that the lenders are ringing us all the time now to find out what is going on.
About a fortnight ago the Bens Dept who sorts out the mortgage interest confirmed they had finally received the stated form, but just required further information about a secured loan that was settled within the remortgage, so we send these where they have confirmed today they have these but have not come across the MI 12R form, my hubby told them that they said they did 2 weeks ago.
Now they are asking again for another to be completed!!
Enough is enough.
When we ring them, their system works like this:
Someone will ring back by 3 hours, if not then ring back, so we have done this and was told the same.
We need to take this higher, so require contact details to do this but do not have any.
I suffer high BP have a son with special needs and my hubby on meds for depression, its driving us up the wall, this all should have been sorted months ago, my hubby been unemployed for over a year due to job losses, not for long we hope as he has a chance coming up for new employment, but this needs sorting out now.
I cannot give personal details on an open forum but will just give this info, we live in the Gwent area of South Wales.
If anyone knows of any contacts this will be a great help, thank you.
If anyone can help that would be great thank you in advance.
We are eligible for support on the Interest with our mortgage, and so far 4 MI 12R forms have been lost within the dept who deals with these matters.
The lenders complete them and send them direct, and it its coming to the stage that the lenders are ringing us all the time now to find out what is going on.
About a fortnight ago the Bens Dept who sorts out the mortgage interest confirmed they had finally received the stated form, but just required further information about a secured loan that was settled within the remortgage, so we send these where they have confirmed today they have these but have not come across the MI 12R form, my hubby told them that they said they did 2 weeks ago.
Now they are asking again for another to be completed!!
Enough is enough.
When we ring them, their system works like this:
Someone will ring back by 3 hours, if not then ring back, so we have done this and was told the same.
We need to take this higher, so require contact details to do this but do not have any.
I suffer high BP have a son with special needs and my hubby on meds for depression, its driving us up the wall, this all should have been sorted months ago, my hubby been unemployed for over a year due to job losses, not for long we hope as he has a chance coming up for new employment, but this needs sorting out now.
I cannot give personal details on an open forum but will just give this info, we live in the Gwent area of South Wales.
If anyone knows of any contacts this will be a great help, thank you.
The one and only "Dizzy Di" 
0
Comments
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Bumping up my above post, cheers.;)
Does anyone know if there is a certain SAR (Subject Access Request) for the bens departments?
I'm hoping to receive the copies of telephone calls as well, thanks.The one and only "Dizzy Di"0 -
Can you not send it all again by special/recorded delivery?Hi, we’ve had to remove your signature. If you’re not sure why please read the forum rules or email the forum team if you’re still unsure - MSE ForumTeam0
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Can you not send it all again by special/recorded delivery?
Hi there
and thanks.
They were sent by special delivery originally by the lender who sent them back as requested direct.
They gave us the tracking number details as well which proven it reached them.
Of course they confirmed a fortnight ago that they received them and just required the extra info which we sent, and they confirmed today they did received these but not the MI 12R form.
At the end of our tether to be honest as its 4 times now.
They are not dealt with in the local office and now we are also trying to get some details so we can get them there ourselves.The one and only "Dizzy Di"0
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