We'd like to remind Forumites to please avoid political debate on the Forum... Read More »
PLEASE READ BEFORE POSTING: Hello Forumites! In order to help keep the Forum a useful, safe and friendly place for our users, discussions around non-MoneySaving matters are not permitted per the Forum rules. While we understand that mentioning house prices may sometimes be relevant to a user's specific MoneySaving situation, we ask that you please avoid veering into broad, general debates about the market, the economy and politics, as these can unfortunately lead to abusive or hateful behaviour. Threads that are found to have derailed into wider discussions may be removed. Users who repeatedly disregard this may have their Forum account banned. Please also avoid posting personally identifiable information, including links to your own online property listing which may reveal your address. Thank you for your understanding.
We're aware that some users are experiencing technical issues which the team are working to resolve. See the Community Noticeboard for more info. Thank you for your patience.
📨 Have you signed up to the Forum's new Email Digest yet? Get a selection of trending threads sent straight to your inbox daily, weekly or monthly!
Who's responsible to pay £120 BT Installation? Tenant or Landlord?
Options

tenant_london
Posts: 16 Forumite
Hi again,
This forum is very interesting and I'm reading posts here and it's educating me alot so it's a good place to have.
I have a question, if you as a tenant move into a new place with no BT line, so BT can install it but they charge approx £120 GBP for that.
Who needs to pay it?
Is it the tenant? (because he wants a phone line)
Or the landlord? (in the end of the day the tenant leaves, a new tenant would come and he won't have to pay the £120 charge because the previous one paid it already)
Any suggestions?
This forum is very interesting and I'm reading posts here and it's educating me alot so it's a good place to have.
I have a question, if you as a tenant move into a new place with no BT line, so BT can install it but they charge approx £120 GBP for that.
Who needs to pay it?
Is it the tenant? (because he wants a phone line)
Or the landlord? (in the end of the day the tenant leaves, a new tenant would come and he won't have to pay the £120 charge because the previous one paid it already)
Any suggestions?
0
Comments
-
It's the tenant's responsibility.0
-
PasturesNew wrote: »It's the tenant's responsibility.
Thanks :T:T0 -
Doesnt seem that fair really, as you may be on a 12 month contract for the phone, but the LL may want you to leave after 6 months.
Actually, I'm sure there is a thread on here which says BT don't charge for reconnection/installation of a phone line?Tank fly boss walk jam nitty gritty...0 -
It's something that's never cropped up in my area, probably because there's cable as an alternative, but I would expect the tenant to pay, (I think) although if you twisted my arm I'd go halves. On a similar note I pay and maintain aerial installations! so I would probably pay the other 60 quid and mumble under my breath.0
-
PROFESSIONAL_LANDLORD wrote: »although if you twisted my arm I'd go halves.
I wish you would be my landlord.0 -
Actually, I'm sure there is a thread on here which says BT don't charge for reconnection/installation of a phone line?
They wanted to in my last house :eek::(This is a system account and does not represent a real person. To contact the Forum Team email forumteam@moneysavingexpert.com0 -
BT do reglar 'free' offers for reconnection but there is always a catch like an 18 month contract! PlusNet do free reconnection with no contract, and much cheaper broadband (one year contract).Declutterbug-in-progress.⭐️⭐️⭐️ ⭐️⭐️0
-
In the past BT never charged the connection fee but I have noticed that since around 2007 they have started to charge my Ts every time (often the Ts complain but I point out that it is nothing to do with me). I guess BT has started to feel the heat of competition from cable and mobile so has tightened up on they charges and contract lockins.0
-
The Post Office do it cheaper than BT too, even though they all use BT openreach to do the connection. If there is a line into the house with a dial-tone, you shouldn't pay the connection charge, although if their database says there is no line (even when there is), prepare for a fight, as they send an engineer out who picks up the phone and says "Oh, so there is a line. Funny that, our database is wrong. Here's a bill for 135 pounds anyway."0
-
If you need a visit to install wiring then you can try and negotiate with BT to reduce the charge as you are only the tenant - and sometimes they say it's down to the engineer who comes out...
If wiring is there then don't pay them a bean for switching it on!0
This discussion has been closed.
Confirm your email address to Create Threads and Reply

Categories
- All Categories
- 350.9K Banking & Borrowing
- 253.1K Reduce Debt & Boost Income
- 453.5K Spending & Discounts
- 243.9K Work, Benefits & Business
- 598.8K Mortgages, Homes & Bills
- 176.9K Life & Family
- 257.2K Travel & Transport
- 1.5M Hobbies & Leisure
- 16.1K Discuss & Feedback
- 37.6K Read-Only Boards