42 trojan threats??/please help!!

Sunshine12

I was using my computer about 5 minutes ago and it came up on screen saying that my computer was affected by Trojans etc. It then started uploading something called "personal security" despite me not agreeing to it. It then came up listing 42 virus threats. I have AVG ant virus which says computer running fine. I tried to remove the personal security thing but it wont let me. It started running again after I rebooted so I stopped it but as I cant remove the program I dont know if my machine was already infected or whether its this program thats the problem. Can anyone help me?? I havent backed up any of my files and about to try and use system restore but as Im clueless about computers Im worried I do something wrong......

jinkssick

download spybot, search google, its free. give it a scan, when done your fine.

davb

You definitely have a virus, and the "personal security" is part of it - trying to dupe you into paying to get rid of it. Don't try to uninstall, it won't.

Download MalwareBytes, install, update, quick scan, fix what it finds, and post the log here. You may need to do this in Safe Mode with Networking (F8 on boot) if the virus blocks or redirects you.

aliEnRIK

Download MALWAREBYTES (Make sure you click 'DOWNLOAD LATEST VERSION')
http://www.filehippo.com/download_malwarebytes_anti_malware/
Open malwarebytes and goto UPDATE and click 'check for updates'. After its updated goto SCANNER and click PERFORM FULL SCAN then click SCAN
Post the COMPLETE log here AFTER youve deleted everything it finds


reboot

Download HIJACK THIS (Make sure you click 'DOWNLOAD LATEST VERSION')
http://www.filehippo.com/download_hijackthis/
Click MAIN MENU then DO A SYSTEM SCAN AND SAVE A LOGFILE(Takes seconds) then post the log so we can see whats running
(do NOT do anything else with Hijack but scan and post the FULL log)

aliEnRIK

jinkssick wrote: »

download spybot, search google, its free. give it a scan, when done your fine.

The chances of it being 'fine' after running spybot is pretty slim

debitcardmayhem

davb wrote: »

You definitely have a virus, and the "personal security" is part of it - trying to dupe you into paying to get rid of it. Don't try to uninstall, it won't.

Download MalwareBytes, install, update, quick scan, fix what it finds, and post the log here. You may need to do this in Safe Mode with Networking (F8 on boot) if the virus blocks or redirects you.

Better advice this one from Davb, but please when having installed it then run the program and click on the update tab First then do the scan . The update should say that the database is 3600+

debitcardmayhem

Apologies to RIK i can't type as quick as you ... and how many times do people miss the update bit:o

Sunshine12

Thanks all. I dont understand computers at all. I tried to download spybot and it stopped me and this personal security thing came up again running something. ill try MalwareBytes and if ok with you will post whatever I get back. Thanks everyone. Really appreciate your assistance. Ill be back!!.....

Sunshine12

Hi, I downloaded that Malware thing and it had a pop up blocker so i clicked download file then ran it and then nothing happened and its still on the same screen as it was before.....I dont know how to go into safe mode (unless the computer crashes and it asks me) Sorry for being annoying.

http://download.cnet.com/3001-8022_4-10804572.html?spi=ae75304a829b9ab69dd6567d3a1e04ac

debitcardmayhem

davb wrote: »

You definitely have a virus, and the "personal security" is part of it - trying to dupe you into paying to get rid of it. Don't try to uninstall, it won't.

Download MalwareBytes, install, update, quick scan, fix what it finds, and post the log here. You may need to do this in Safe Mode with Networking (F8 on boot) if the virus blocks or redirects you.

This is the way

oldtoolie

Read the sticky on Malware/Spyware in this forum at

http://forums.moneysavingexpert.com/showthread.html?t=133269