deed despatch fee refund

kenshaz

Paid off my mortgage and got my deed despatch fee back from Halifax,told them that it was now electronic and their fee was not proportional also others are returning deeds free,just kept pushing ,spoke to team leader in Liverpool customer relations

regularsaver1

how is it electronic - yes it is with land registry but if they had your deeds during the time of the mortgage then it has been in a fireproof building

the deeds have to be got from this building (if you want them, or else that can be destroyed) and sent recorded delivery - this all costs money right

kenshaz - really am suprised you had your mortgage with them

kenshaz

regularsaver1 wrote:

how is it electronic - yes it is with land registry but if they had your deeds during the time of the mortgage then it has been in a fireproof building

the deeds have to be got from this building (if you want them, or else that can be destroyed) and sent recorded delivery - this all costs money right

kenshaz - really am suprised you had your mortgage with them

£50 seems a lot for a recorded delivery,I no longer have a mortgage with them,but I play the game and if a product is in my favour ,I use it,I remain open minded.
They are held by the land registry electronically,and Halifax informed them electronically,that they no longer have a charge on the mortgage.So £50 to send a message ,get the deeds and post them,10 minutes work,thats £300 an hour,and yes they had already had £175 admin fee to close my mortgage,fortunately I had no redemption penalty