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i need some help

2»

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  • Tixy
    Tixy Posts: 31,455 Forumite
    bigegg7583 wrote: »
    The best way to ask them to provide proof is to ask for a copy of your "Consumer Credit Agreement" under the Consumer Credit Act 1974 sections 77-79.
    You must include a payment of £1 (use a postal order) to make it a legally binding request.
    If they don't supply the CCA within 12 days (+2 for postal delay) then you can stop paying until they DO send one.

    This is not applicable to an overdraft. Instead just send the prove it letter as per the link in my post above.
    A smile enriches those who receive without making poorer those who give
    or "It costs nowt to be nice"
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