Advice on Which letters to send to whom

eagleuk

Hi all,
Im new to here so be gentle please.
To cut a long story short, i am in DMP with Payplan.
I may be in a position to make a full and final offer, however depsite numerous attempts to contact payplan all to no avail.
I have decided to contact my creditors independantly and have found that between them they think i owe , it is more than £6000 pounds more than what Payplan say.This would put my the money i could get as being nowhere near enough. Some accounts are saying i owe more than when the arrangement was set up. Despite never missing a payment.Other creditors agree with what payplan say.
I want to query other accounts but am confused which letters to send and in what order. ie CCA.SAR and account in dispute.
My debts include overdrafts, loans, credit cards, and credit agreements with finance companies eg 3 piece suite.
Which letters are applicable to which account please.
Many Thanks

Tixy

Hello Eagle

Firstly I would try to work out why the balances differ from what Payplan say you owe. Have your creditors just sent you the balance or a statement?
Have you spoken to Payplan to discuss this?

With regards to a CCA request - this can be sent to all but the overdrafts, this would provide you with a copy of the consumer credit agreement. This is usually done if someone wants to challenge the enforceability of the debt - do you want to do this with some of them?

A SAR letter will provide you with all the data they hold on you, this would include copies of all letters sent/received etc, details of all transactions, this may be useful if you cannot work out how the balance is made up (although may be worth requesting a statement first as an SAR will cost you £10).

eagleuk

Hi Tixy,
Thanks for the reply, i havent received a statement from any of them , i have rung them all for current balances. This is because i could possibly be in a position to make a full and final offer.

In total Paypal outstanding balance is £13659 and what my creditors outstanding in their opinion is £19820. After paying for nearly 8 years it is a bit of a shock.

2 out of the 8 creditors agree with payplan , they differ by a couple of quid.

All my Lloyds accounts are different, one they say i owe 2200 pounds more than payplan that is a loan. The other 2 with payplan were overdrafts one is 200 pound more than when i started the DMP, the other has been passed onto ALLIED INTERNAIONAL Credit last september but i was never informed and the balance has barely changed at all.

One is with Paragon finance and is actually 300 pound more now than when i started the DMP

2 are credit cards with MBNA and both are around 300 pound more than what payplan say.

So i send CCA to all but overdrafts companies, what can i do to query my overdraft accounts then is that an SAR. One of the overdrafts from Lloyds as been passed to allied international credit now so do i correspond with them now and send CCA or SAR.

Sorry for so many questions but want to get it right first time

Numpty_Monkey

Hi eagle,
I agree with Tixy about asking for statements
did the accounts that are over agree to freeze intrest/charges

Tixy

Sounds like they are still charging you interest (lloyds in particular seem to be one of the hardest to get to freeze interest) - or some may have frozen it for a year and then started charging it again.

Payplan should know if you are being charged interest by any of your creditors. Do Payplan send you a statement (not familiar with Payplan procedure) that gives a breakdown of the balance or is it basically the original figure less all the payments?

I think I would initially send a letter to all asking for a statement as the balance given differs to the balance Payplan have. (This will not cost you anything and most should supply it quite easily.) (For the debt with a DCA I would send a letter to them not the original creditor)

I would only send a SAR to anyone who won't give you an explanation of the balance for free.

If they are still charging interest I would then write to them asking for interest to be frozen (letter template on national debtline).

After this, if you want to make F&F offers it is often worth doing a CCA request, if they can't find the CCA, or if it doesn't contain all the prescribed terms then this may mean they are willing to accept a lower percentage F&F.

eagleuk

Hi Tixy,
Thanks again for reply and advice is really appreciated.
I will ask for statements, but is it worth in the adding in the same envelope a letter asking for the CCA from the loans, and an SAR for overdrafts. I am just being tight and trying to save on registered letters.
Also when is it prudent to send account in dispute letters.
Once again thanks for any help from anyone

eagleuk

Also as two of my creditors, agree with Payplan, then is it worth making them a full and final offer now, and if so what is best to start with, low then come high.Say 30 per cent of amount.

Tixy

You could put in the CCA request with them I guess.

However I always think if you put in 2 letters they may only read one, so I'd be more inclined to write one long letter to address both points if thats what you decide to do.

I wouldn't put in a SAR request as although it might save a couple of quid on registered post it will cost £10 for each SAR and they might well be unnecessary.

If you intend to go down the F&F route for each creditor individually you could make offers to the 2 you agree with, if you want to do one large F&F to all creditors at the same time it may be best to wait.
Actually as it may be the case that these are not charging interest and others still are you might want to save any money you have to perhaps make F&Fs to those still charging you interest first.

eagleuk

Right i think im geting there, apologies for sounding stupid, When making these full and final offers shall i ask them what they would accept, or make an offer on Payplans figures or make an offer on what they say the balances are.

eagleuk

Hi again, finally got a printer and i am ready over the next day or so to make full and final offers to my creditors, ask for CCA etc. I am going to do it myself as Payplan have said its not worth even bothering if i havent got at least 80% and also my credit file would only be marked as partial and not satisfied. I will keep paying to Payplan as agreed until it isall sorted.

I'll let you know any replies