Problems with Amazon Order

DonGotti

I recently purchased a two-volume book on Amazon for £37.50. A few days later I received the order, but only received Volume TWO. I e-mailed them, and they said it was a fault on their part and that they'd place a new order and send me the two volumes. After receiving it I would have to send back the incomplete first order within 30 days or be charged again for the item.

The second order arrived and guess what?...Same problem. Volume TWO arrives. Now this made me angry because the original person I e-mailed claimed that they never send out individual volumes and apologised for the inconvenience, and yet on two occasions I received one volume only.

They then claimed the 'problem was more widespread than originally thought' and that they would have to refund my account and I would have to send back both books in their original packaging within 30 days or be charged twice.

Now I work 6 days a week so won't be able to get to a Post Office to send it (they insist on recorded delivery). I'm really worried that the items will get 'lost' and they'll charge me for them.

I really want the books as they are only availble on Amazon. They sell in India for a tenner, but I'm willing to pay the premium amount for the title. Why can't they just send me Volume One and I can then send back one of the Volume TWOs.

Each e-mail I receive is from an Indian person (I know as I'm Indian myself), and I don't want to sound too stern in my e-mails in case they nick my credit card details (not to discredit the great job many of them are doing in the call centres!!!!!!)

Any advice?

tatts_2

I think Im right in saying this........ but they should pay for the return postage, as its their mistake. (not that helps much concerning getting it to the post office in the first place though!....couldnt someone take it for you whilst your at work?)
Other than ringing them and detailing their mistake and asking if volume 1 will ever turn up, I dont think theres a lot else you can do! (Complain, that might at least get you some sort of apology and free voucher for your trouble?)

sorry cant be of more help

shere1

DonGotti wrote:

Each e-mail I receive is from an Indian person (I know as I'm Indian myself), and I don't want to sound too stern in my e-mails in case they nick my credit card details (not to discredit the great job many of them are doing in the call centres!!!!!!)

Any advice?

Why would they nick your credit card details ? More chance of the cashier at a petrol pump of restaraunt in the UK of stealing your card details.

I would send them a stern email.

I had problems with the Indian back office for Amazon. They messed up refund of postage on a faulty item and kept insisting that the refund would be in Amazon vouchers as that was how I had paid. Despite numerous emails (18 to be precise) stating that the Post Office were paid in cash and not Amazon vouchers they just did not have a clue and kept insisting that the refund of postage would be in amazon vouchers.

In the end they must have become very very confused as they gave me two refunds (£160 extra). They had annoyed me so much that when they asked for my permission to charge my credit card for the extra refund I refused. A few weeks ago I sent them a stern email and told them why I was so annoyed and that I was willing to return the extra refund (I never had any intention of keeping it (lessons in Karma from My Name is Earl)). Some chap from Amazons back office in Ireland telephoned me the next day, he apologised and said that he had checked my emails and they were pretty simple and to the point. He did not understand why Amazon in India gave me the run around. He said that as a gesture of goodwill and to apologise they had written off the extra refund as it was their mistake.

I am a person of Indian origin and I think the support setup for Amazon in India truly sucks. They may be graduates but they just do not have a clue about anything. No wonder many other companies have back sourced out of India.

jenniferpa

Don't amazon offer the ability to print off a pre-paid return slip? Which you could attach to your package and then drop it in a letter box? I have returned things to amazon and not had to send recorded, or have they changed their system (it was a while ago).

shere1

jenniferpa wrote:

Don't amazon offer the ability to print off a pre-paid return slip? Which you could attach to your package and then drop it in a letter box? I have returned things to amazon and not had to send recorded, or have they changed their system (it was a while ago).

Yes they do have this facility now. You can always pay the recorded delivery charge for proof or get a certificate of posting.