02 Trouble Please Help!

saunders88_2

Hi,

Basically I was paying a £30 a month contract for a laptop and mobile broadboard service from o2 which when I first signed up for stated would be good connection for my area. When I got the laptop it didnt work, after weeks to replace I realised there was very poor signal in my house - but was out of the 30day coolling off peroid. So I continued to pay for a service I could barely use, until on christmas eve instead of taking the £30 a month they tried to take £377 from my account - this obvouisly wouldnt be in there day before christmas but I had no warning of this bill until I see the charge.

Ive now been charged for the returned DD, asked customer services for an itemised bill which I still havnt received, who also told me the bills now have gone online - another thing I wasnt told! I tried to view this bill online but there is nothing on the account. Ive emailed my complaint no one has bothered to reply - im a student on little money as it is I dont need this stress!

Does anyone have any advice or a complaints address, I dont seem to be getting anywhere!

Thank you

cookie220985

i had this problem in the past with them, it seems to me they dont like dealing with complaints in writing as ts too much proof if that makes anys sense, an email they can easily deny,,so for me i ound the address from a business link and i put my complaint in writing (recorded delvery), that way they cant deny it if they try, try this:

O2 Complaint Review Service
PO Box 116
Leeds
LS11 5DS