Has anyone else lost all their Tesco Favourites???

blackisler

Have just gone in to do a Tesco grocery order and the whole layout of the site has changed and all my favourites are gone!

When I go into Favourites I get

All Favourites - which says "Sorry , no products are available in your favourites. "

By Orders - which says "You currently have no order history."

HELP???!!!

freakyogre

Yeah, mine disappeared a while ago, no idea why. I've just checked again and I seem to have everything just before Christmas (I remember what I bought then), but nothing previous to then.

blackisler

After almost 10 minutes on hold to customer services I have found out that yes indeed they do and a brand new and sparkly grocery website which they are currently in the process of rolling out and I am one of the "lucky ones" to get it first! However there are teething troubles - i.e. it no longer recognises your favourites or past orders However they hope to have it rectified in the next few days... Guess I might have to go to a real supermarket