We're aware that some users are experiencing technical issues which the team are working to resolve. See the Community Noticeboard for more info. Thank you for your patience.
📨 Have you signed up to the Forum's new Email Digest yet? Get a selection of trending threads sent straight to your inbox daily, weekly or monthly!

Can i reclaim strange fees from 'Black horse'/TSB?

Options
buel
buel Posts: 674 Forumite
Hello everyone,
Please can someone give me a bit of advice? My friend has had a list of all the payments that he made when he had a car loan from Black Horse and we/he are unsure of if he can claim back any charges.

On his Statement of charges it says 'Collect activity fee' of £530 that was applied after he had paid the debt off!
Also there was a late payment int' of £20.96 on the statement? The statement shows aa direct debit payment of his monthly payment and then a 'DDR LACK OF FUNDS C' where it looks like they refunded his bank account the exact amount! This happened on 4 consecutive occasions with no visible penalty, which I thought odd/lucky?

Perhaps this will help:
Date Transaction Amount Balance
25/4/08 repayment £231.00 £3,756.00
09/6/08 repayment £4,150.00 £394.00-
10/6/08 Collect activity fee £530.00 £136.00
10/6/08 Late payment int £20.96 £156.96
11/6/08 Rebate £156.96 £0.00

Now, to me, this looks like my friend made an 'overpayment' of £4150 to make the balance minus £394.00, Black horse added a 'Collect activity fee' of £530 to make the balance £136.00 my friend owed, then they added a 'Late payment int' fee of £20.96 to make a balance of £156.96 and then 'gave' my friend a rebate of, coincidentally, the very amount he owed of £156.96!!
A bit odd dont you think??? sad.gif
Not yet a total moneysaving expert...but im trying!!

Comments

  • buel wrote: »
    Hello everyone,
    Please can someone give me a bit of advice? My friend has had a list of all the payments that he made when he had a car loan from Black Horse and we/he are unsure of if he can claim back any charges.

    On his Statement of charges it says 'Collect activity fee' of £530 that was applied after he had paid the debt off!
    Also there was a late payment int' of £20.96 on the statement? The statement shows aa direct debit payment of his monthly payment and then a 'DDR LACK OF FUNDS C' where it looks like they refunded his bank account the exact amount! This happened on 4 consecutive occasions with no visible penalty, which I thought odd/lucky?

    Perhaps this will help:
    Date Transaction Amount Balance
    25/4/08 repayment £231.00 £3,756.00
    09/6/08 repayment £4,150.00 £394.00-
    10/6/08 Collect activity fee £530.00 £136.00
    10/6/08 Late payment int £20.96 £156.96
    11/6/08 Rebate £156.96 £0.00

    Now, to me, this looks like my friend made an 'overpayment' of £4150 to make the balance minus £394.00, Black horse added a 'Collect activity fee' of £530 to make the balance £136.00 my friend owed, then they added a 'Late payment int' fee of £20.96 to make a balance of £156.96 and then 'gave' my friend a rebate of, coincidentally, the very amount he owed of £156.96!!
    A bit odd dont you think??? sad.gif


    He would be wise to contact the company to get a breakdown of the collect activity fee - what is it, what does it cover, breakdown? - If it is an unfair charge or penalty then he can make a formal complaint to Black Horse and then take the matter to the Financial ombudsman service if not satisfied with their reply
This discussion has been closed.
Meet your Ambassadors

🚀 Getting Started

Hi new member!

Our Getting Started Guide will help you get the most out of the Forum

Categories

  • All Categories
  • 350.8K Banking & Borrowing
  • 253K Reduce Debt & Boost Income
  • 453.4K Spending & Discounts
  • 243.7K Work, Benefits & Business
  • 598.5K Mortgages, Homes & Bills
  • 176.8K Life & Family
  • 257K Travel & Transport
  • 1.5M Hobbies & Leisure
  • 16.1K Discuss & Feedback
  • 37.6K Read-Only Boards

Is this how you want to be seen?

We see you are using a default avatar. It takes only a few seconds to pick a picture.