Can i reclaim strange fees from 'Black horse'/TSB?

buel

Hello everyone,
Please can someone give me a bit of advice? My friend has had a list of all the payments that he made when he had a car loan from Black Horse and we/he are unsure of if he can claim back any charges.

On his Statement of charges it says 'Collect activity fee' of £530 that was applied after he had paid the debt off!
Also there was a late payment int' of £20.96 on the statement? The statement shows aa direct debit payment of his monthly payment and then a 'DDR LACK OF FUNDS C' where it looks like they refunded his bank account the exact amount! This happened on 4 consecutive occasions with no visible penalty, which I thought odd/lucky?

Perhaps this will help:
Date Transaction Amount Balance
25/4/08 repayment £231.00 £3,756.00
09/6/08 repayment £4,150.00 £394.00-
10/6/08 Collect activity fee £530.00 £136.00
10/6/08 Late payment int £20.96 £156.96
11/6/08 Rebate £156.96 £0.00

Now, to me, this looks like my friend made an 'overpayment' of £4150 to make the balance minus £394.00, Black horse added a 'Collect activity fee' of £530 to make the balance £136.00 my friend owed, then they added a 'Late payment int' fee of £20.96 to make a balance of £156.96 and then 'gave' my friend a rebate of, coincidentally, the very amount he owed of £156.96!!
A bit odd dont you think???

standupguy

buel wrote: »

Hello everyone,
Please can someone give me a bit of advice? My friend has had a list of all the payments that he made when he had a car loan from Black Horse and we/he are unsure of if he can claim back any charges.

On his Statement of charges it says 'Collect activity fee' of £530 that was applied after he had paid the debt off!
Also there was a late payment int' of £20.96 on the statement? The statement shows aa direct debit payment of his monthly payment and then a 'DDR LACK OF FUNDS C' where it looks like they refunded his bank account the exact amount! This happened on 4 consecutive occasions with no visible penalty, which I thought odd/lucky?

Perhaps this will help:
Date Transaction Amount Balance
25/4/08 repayment £231.00 £3,756.00
09/6/08 repayment £4,150.00 £394.00-
10/6/08 Collect activity fee £530.00 £136.00
10/6/08 Late payment int £20.96 £156.96
11/6/08 Rebate £156.96 £0.00

Now, to me, this looks like my friend made an 'overpayment' of £4150 to make the balance minus £394.00, Black horse added a 'Collect activity fee' of £530 to make the balance £136.00 my friend owed, then they added a 'Late payment int' fee of £20.96 to make a balance of £156.96 and then 'gave' my friend a rebate of, coincidentally, the very amount he owed of £156.96!!
A bit odd dont you think???

He would be wise to contact the company to get a breakdown of the collect activity fee - what is it, what does it cover, breakdown? - If it is an unfair charge or penalty then he can make a formal complaint to Black Horse and then take the matter to the Financial ombudsman service if not satisfied with their reply