New double glazed door 'dropped'

*bob*

My new door has dropped and the installed is ignoring me.

I paid upfront for all but 20%, with the final payment being a cheque. As he is not answering my calls / returning my calls. I stopped the cheque and left him a message to let him know that I have.
Of course he then called me back, gave me some verbal..... although he said he'd fix it, he's yet to do it.

What should I do now? Can I do the adjustments myself?

Thanks

Bob

Basil1234

although he said he'd fix it

ask him when he intends to do this, also is this door internal or external?
if is external and refuses to do it say you get sombody else in to do it and you will see him in the small claims court the bill for as is security risk as with burglers and the bad weather etc

missile

You might find it easier DIY than waiting for your installer.

What kind of door / hinges?

My PVC patio door has adjustment on the hinges using a small allen key. If it is a traditional door, the "standard" method for adjustment is >
1. loosen the screws at the hinges
2. lift the door using a claw hammer underneath
3. tighten the screws

*bob*

Basil1234 wrote: »

although he said he'd fix it

ask him when he intends to do this, also is this door internal or external?
if is external and refuses to do it say you get sombody else in to do it and you will see him in the small claims court the bill for as is security risk as with burglers and the bad weather etc

It's an external UPVC double glazed door.

I stopped the cheque because I thought it might help me not have to go through the small claims.

Do I have to give him a set time in which I want the work repaired in before I get someone else in?

Thanks

Bob

*bob*

missile wrote: »

You might find it easier DIY than waiting for your installer.

What kind of door / hinges?

My PVC patio door has adjustment on the hinges using a small allen key

It's the same as yours. can you describe the hinges? It's hung to open out, so it might be different to yours?

Thanks

Bob

SatanicHare

Before you start adjusting the hinges make sure the door has been glazed "heel and toe" or door will continue to drop, best to either get fitter back or get someone out and bil the original fitter

Tom_Jones

SatanicHare wrote: »

Before you start adjusting the hinges make sure the door has been glazed "heel and toe" or door will continue to drop, best to either get fitter back or get someone out and bil the original fitter

Good advice


Without a doubt the movement of the door will be due to it not being glazed correctly, ignore the advice to alter the hinges yourself, and get the fitters back, or employ a fitter and pay him out of the 20% you've held back

andrew-b

Might not be anything to do with the glazing at all and just settlement of hinges or frame. Similar thing happened to our new uPVC front door after a few weeks. The installers sent their snagging/repairs guy round to lift it via the hinges (wasn't obvious the means of adjustment on mine so they've shown me how to do it myself for future reference). It's not necessarily as simple as just winding it up a bit..the stays for latch/rollers/mushrooms may also all need adjusting.

The guy who rectified mine said the fitter (different guy) at time of installation should have used his weight to ensure the door couldn't drop any more..by this I mean open door standing at the outside edge hands over the top of the door either side and literally hang off it! Sounds a bit abusive to the door/hinges but really it works as my door has been fine ever since he adjusted it and hung from it.

Anyway I would advise you get them back rather than attempt yourself as you can easily make it worse if your not careful. Several issues with my own door dragged on for weeks but they got there eventually

TBH stopping the cheque probably won't have done you any favours and may have been the wrong way of going about this (bit late now ) as you'll probably go to the bottom of the pile of their workload now..or even drop off it altogether.

If they are FENSA or CertAss registered (i hope they are!) the installer has to also belong to an insurance guarantee provider whom offer you as a consumer some protection against problems with the installer. However if you contact the insurance guarantee provider they will tell you legally you shouldn't withhold payment (i had this discussion with my guarantee provider!) but that you need to give the installer a chance to rectify the situation. They can give the installer a nudge too if needed. Obviously it's in the installers interests to respond else they risk getting struck off by the insurance backed guarantee provider. In my case the installer was CertAss registered and insurance backed guarante was provided by the Consumer Protection Association (CPA). CPA also offer a deposit protection scheme for the consumer though it didn't apply to me as i didn't have to pay any deposit though you have to request the installer for the paperwork for the deposit protection at time of order.

So my advice is check whether they are FENSA/CertAss registered and which insurance backed guarantee they use (may have to ask FENSA/CertAss), check where you stand legally on payments with the provider of the guarantee, then phone up your installer and politely ask them to come round to fix your door (you may need to be quite diplomatic now!) and say you will hand your final cheque to them then.

Hope that helps and that you get your door sorted soon.