CIAO - Missing Money

misssarahleigh

I started using CIAO again after about 1 year neglected. I have only completed a few surveys but have not been paid.

2 surveys show prize draw entries
1 survey wa at the end then flashed up an error message

I have raised support tickts for these. the first (about the 2 unpaid) took 4 weeks to be answered with a simple, you will get paid message

the second have been there 3 weeks and no reply

does anybody else have this issue. i find it terrible that they take so long answering support tickets with little more than generic answers.

hannoja

Hi Sarah
I believe that Ciao! no longer have a good reputation, especially in the area of surveys. Looking through other posts/threads on here about Ciao, the general consensus seems to be 'don't bother'.
I can't offer you any helpful advice I'm afraid, but I'm going to keep an eye on your thread, since I'm very confused by Ciao!... They send me survey emails (from surveysATciao-surveys.co.uk....), which I occasionally complete, if the reward offered seems reasonable. I can't log in to Greenfields.. don't think I ever could/have..To further add to the confusion, I think Toluna might 'own' or 'run' them now..?
My Ciao credit has increased a bit, which must be from surveys, since I've had very little activity on there... all very odd...

Anyway, I hope you get some helpful information

cally6008

toluna/greenfields have been in partnership for ages now, since july 2009

hannoja - try this link for logging in - http://ups.greenfieldonline.com/TrafficUI/MSCUI/Page.aspx?pgtid=5&utcoffset=0

Rienchen

what email did you use to contact ciao? I have 3 surveys that I completed in November and they still show up as 'project open'.
I want to arrange for a pay out and want those 3 surveys included

misssarahleigh

i went through the support centre as i didn't see any other way to contact them, going to check it now..............no reply.

How does it take over a month.......????? if i get these surveys credited i can cashout

Luvplacebo

I don't know when these surveys were from but I've used ciao regularly and although you do have to be careful with the survey payouts (I keep a list, date and payment of each one) ,I did get paid by them around november/december and the payments do come through, although I had to wait for about 2 months before one came through.

larlie1983

Rienchen wrote: »

what email did you use to contact ciao? I have 3 surveys that I completed in November and they still show up as 'project open'.
I want to arrange for a pay out and want those 3 surveys included

I had this problem a few months ago. I contacted Ciao through the website and after several weeks received a standard message backing saying that I would be credited for the survey as soon as they had enough completed surveys. I've just checked my account and it now has credited, I've only got one 'project open' now from a survey I completed on 13th December (another one on the 13th and one on 16th December have already been credited to my account)

So hang in there it should hopefully be credited soon.

misssarahleigh

Thank you very much for your email.

We apologize for the inconvenience. We have checked in our database and even though you are a member of our team, it seems that you participated in the survey via an affiliate; unfortunately we are not responsible for the studies accessed trough our affiliates.

We inform you that we will forward your mail to the survey office so that they can take this into account for future surveys.

Please be assured that we are doing everything we can on our end to look for ways of improving the process and making participation in our surveys a better experience.

Best regards,

Yours Ciao Surveys Team

That was my reply from the open case about the one not working. Still have not recived a reply about the other open case where my money has not been paid. I have stopped using CIAO. it has taken over a month for this responce which i find disgraceful