Moorcroft Debt Recovery. PLEASE HELP

airmax127

I sent off the template letter to request the CCA enclosing a postal order for £1 and today i received another letter from them stating:

We acknowledge receipt of your £1 payment.However it is essential that we have an agreed future payment arrangement and therefore we must ask you to contact this office within the next 48h.


Please can someone advise what my next step is as the debt collectors considered the £1 payment as part of the debt and not for the CCA.

Thanks,
David

fermi

Wait the 12 + 2 working days, then send them a letter telling them that they are in breach of the CCA request.

You can point out then that the £1 was not a payment to your account, but there is no point getting into an argument about it just yet.

Whether they recognise the request/payment for what it is, they are still legally bound to comply. If they are deliberatley missunderstanding, or just doing so due to incompetence, then that is their problem.

airmax127

Hi have sent the second CCA request, and still no sign of the CCA. I have just recived a phone call saying they need to talk with me urgently. I have already sent the letter saying that i will only comunicate by letter. What are my options now?? Any help would be very welcomed..
Thanks
David

stapeley

Have a pen and paper ready for their next call. Ask them for their name and company name ask them to confirm time and date. When they ask why say you have requested contact by letter only and are recording times and dates of their calls to compile a complaint to the OFT.
DO NOT CONFIRM ANY OF YOUR DETAILS