Sainsburys and Nectar points

starlite_2

I lost my nectar card a while ago, so have been saving the receipts as I was told I could take them into the store to get the nectar points added.
I tried this yesterday (after a two month wait for a new card!) and they refused.
I am really cross as I have reciepts to the value of 3000 + points.

Does anyone know if/why they have changed this policy?

firespire

Nectar FAQ's say (from website) -

Question
I didn't have my Nectar card with me in-store, can I still claim the Nectar points?

Answer
Sainsbury's will credit the missing points if you visit the sponsor store where you made the purchase within 14 days of the purchase date, with your till receipt, and Nectar card.

starlite_2

Thanks..that doesn't explain why they refused all the reciepts though..and why customer services never mentioned this to me when I ordered my new card..hmph!

Might give them a call and see what they have to say.

mckat_2

I wrote to saisbury's when I had a simular problem (although it was a while back- but the recepts were very old) and they refunded the points. Might be worth a try

Viz_2

Same here, I had all points refunded. Had to post the till receipts to customer services though.

C_Ronaldo

starlite

as far as i can remember they have had that policy in place for some time