Cash Genie took money early

theatretony

My other half has a loan with these cretins (yes I know they are bad news before anyone says)

They sent her an email yesterday stating that payment will be taken in 3 days time (23rd), but they have just applied for the money today, leaving her with no money at all.

She has called them and they basically said 'sorry, nothing we can do', they stated they sent out an email saying that payment will be taken early to all customers and if you did not want this to happen to email back. Is that legal? She never got that email anyway. So now she is stuck with no money till Wednesday thank to them.

nuttyp

hi, by what i know of if its a DD then no and a standing order is the same. If they use her card number then im afraid not a lot can be done.

Its a shme some companies dont think before they implement these ideas, oh to be rich hey!!

theatretony

She is on the phone to them now and also to the bank.

The bank have reversed the payment so she can withdraw her money.

Would send a letter to Cash Genie, but I do not think they would pay any attention to it at all......

matam2k

After reading your post i checked my bank as i have loan with them not due till 24th,they took out what money was in it and id never recieved any email or txt message warning they were taking it early. Gona pay them off later tomorrow and never use them again.

theatretony

So it looks like they probably never sent the email and just took money out when they wanted to.

Is there some legal issues with this?

Tamsin_Temrin

Never trust a man called Finn

CHR15

Gents (cashgenie and financecguk), you need permission from the board team before you can post about your own business.

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financecguk

Board Team,

Please be advised that I am neither touting for business nor trying to advertise; I am merely responding to the comments that have been posted already, and putting across a balanced view in respect of postings that you have already permitted.

Surely, it should be a level playing field?

CHR15

financecguk wrote: »

Board Team,
Surely, it should be a level playing field?

You can have your say if you abide by the forum rules (by getting permission from the board team to post first!)

honeypot33

i had money taken from them on the 22 did not recieve a email and the y didnt even take the full amount i emailed them i heard nothing until 26 sayiung they are taking a paymnet today when i am due to pay them the left me overdrawn as a result